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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mark, thank you for your fantastic rating! We're glad you stayed at Extended Stay America - San Jose - Edenvale - North and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
We appreciate you taking the time to share your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - San Jose - Edenvale - North. Sincerely, General Manager
Good place for a quick stay I needed a place quickly to accommodate a change of plans. The room was clean, quiet, and comfortable. The staff was friendly and helpful. There is one point I'd downgrade them on -- the wifi was not very good. I don't like hotels that advertise wifi and provide only the slowest level of service without you having to pay for an upgrade. I depend on wifi for my work and was unable to get anything done with the available speed. Knowing that one problem I would stay there again and find a connectio... read more
Business response:
Thank you for being our guest at Extended Stay America - San Jose - Edenvale – North. It’s our pleasure knowing you loved the cleanliness of your room and our excellent service. However, please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. We hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for choosing to stay with us. We are pleased that with the exception of a few issues, you had a pleasant stay. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, General Manager
Bear bones don't expect hotel service Very bearbones they only clean your room once every 5 days if you want clean towels you need to walk down to front desk stuff all over the hallways good if you are on a work trip and need a kitchen will try not to stay here again but if no other hotels are available not that bad if you know what to expect
Business response:
Thank you for your review. We are pleased your overall stay was good, but I am sorry for your disappointment with our hotel policies. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will choose us again the next time you visit this area. Sincerely, General Manager
Business response:
carlos, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - San Jose - Edenvale – North and even more pleased you were completely satisfied. We hope to see you again soon. Sincerely, General Manager
The grab and go breakfast consisted of coffee and packaged oatmeal. No juice, fruit, milk or anything else. There was no creamer for the coffee. In my room, no coffee pot and no coffee. No hair dryer. No tissue.
Business response:
Kimberly, we appreciate your taking the time to leave feedback. We are happy you had an overall pleasant stay. However, we are sorry our complimentary grab-and-go breakfast were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We would like to inform you that our toiletries and kitchenware are available upon request at the front desk and are complimentary. We hope to see you again soon. Sincerely, General Manager
Good Location-Acceptable Accomodations acceptable
Business response:
Lyn, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that our location close to various attractions of the city worked well for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Not happy. The room thermostat was on 72 degrees at 9:30 at night. I couldn't turn it down or turn on fan to cool things down. It said low battery. I opened one of the two windows, because only one had a screen in it. When I got up at 7 it was 74 degrees in the room and under 40 outside. The room smelled like it was originally a smoking room and the bathroom fan/light was so noisy I used my phone light so not to bother my neighbors, who had a busy night from what I heard through the thin walls. Also they must not know that t... read more
Business response:
Dave, I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for the service and cleanliness issues you experienced while you were here. We agree there are areas within the hotel which are beginning to show their age. Please be ensured we will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,139 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.