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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Bob, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
House cleaning more effort I have a very peace full stay no problems other then the AC/ heater unit it wasn't work correctly filter was very dirty. The unit would not stay on it would go off and on every few mins
Business response:
Evs, thank you for reviewing you stay at Extended Stay America. We're happy overall you had an amazing time with us, but we're sorry for the inconvenience you had with the air conditioning. We have noted your concern and the same has been notified to the maintenance team to ensure its proper maintenance being done time to time. We value your business and hope you will visit us again in the future. Sincerely, Hotel Management
Business response:
Rosalio, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Better than motel 6 It's very expensive for a place that's just slightly better than motel six. The first room We went into smelled like weed. The staff was very nice and helpful. We were able to switch to a different room which was much better. The new room had a leaky toilet. I'll take that over the smell of weed. I wouldn't stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Xoxo Need more cleanup
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit. However, I am sorry for the cleanliness issues you experienced while being here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it never happens again. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Overall the stay was good The stay was good!! The room has kitchen,microwave and big ref....that's a plus..
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked your well-equipped room and had an enjoyable stay with us. It was good to have you here, and we hope to see you again soon. Sincerely, General Manager
Close to kaiser hospital Friendly and helpful staff. Convenient location. Basic comfort at a reasonable price for the area
Business response:
Thank you for sharing your feedback. It’s nice to know our location was convenient for your needs and that you liked our courteous associates. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
Business response:
John, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
We waited more than 30 mins for staff to appear in the counter to check us in, even with the line getting long, and some customers walked out. No available kitchen utensils as promised (to ask for kitchen stuff needed), not even available coffee maker. They should not advertise breakfast, since they only serve coffee and tea, instant oatmeal, protein bar or muffin. The room was not pleasing compared to cheaper hotel that we have been.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. However, we are sorry for not meeting your expectations and for the service issue you experienced while here. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,328 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.