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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Maiyang, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Room was clean, comfortable bed, breakfast bar can be better
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a nice time with us and that you liked your well-appointed room. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
It was a dump.
Business response:
Ron, thank you for taking the time to evaluate your stay. We apologize for the cleanliness issue you experienced while here and regret the inconvenience it caused. Your feedback will be shared with our team to prevent such mistakes going forward. We hope you will stay with us again for a better experience. Sincerely, Hotel Management
Business response:
Drew, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Steven, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Bare minimum, no business office, fitness center Hotel was okay but definitely seen better days. The thermostat in the right omndidnt work and I had to set it manually in the wall unit. I had a non smoking room that had definitely been smoked in. I checked one of the other rooms and it smelled the same way. I’ve stayed in extended stays before and happy this was extremely marginal
Business response:
Steve, thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we apologize for falling short of your expectations and the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Pricey but decent room Fair hotel. Pricey but stayed there because all others in the area were sold out. Very good service from front desk staff.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us and that you liked our courteous associates as well as the good value we offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
It was ok after check in We checked in after 7 pm and didn't know there were 2 hotels next to each other (unmarked). After having to walk to the other hotel to check in, we were greeted by 2 new employees who did not know how to check in people. My card was charged for the room that was already paid for, one of the rooms assigned had toilet issues and had to be changed, and it took over 1/2 an hour to get the charge reversed and the new rooms assigned. Once that was done, the room itself was ok.
Business response:
Thank you for staying with us and for the feedback. We are happy to know you had an overall good stay and that you liked the service we offer. However, we are sorry for the issue you experienced and regret if any inconvenience caused. Thanks once more, and we hope to have the opportunity of welcoming you back when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,139 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.