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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not check into this place My stay was terrible. The worst place to stay at. First of all, it has a kitchen but no pans, utensils, nor cups, second I had to kill a cockroach coming out of kitchen sink, third starting at around 2:30 am a resident was pounding on a wall where it made my room shake, off and on until 6:00 am. I don’t know why or what they were doing but it was ridiculous, so we left early and didn’t get our free grab and go breakfast. Awful stay
Business response:
Dear Dominique, Thank you for your feedback regarding your recent stay. We are sorry to hear that your experience did not meet your expectations. While our kitchens are equipped for guest use, we regret any inconvenience caused by the lack of utensils. Please know that we provide kitchenware at the front desk upon request to ensure cleanliness. We are sorry if this was not communicated adequately. We also understand how disruptive noise can be, especially during late hours. Your comments are invaluable as we work to enhance ... read more
The staff was really nice . But the place was stinky and there was alot of cockroaches
Business response:
Dear Yesenia, Thank you for your feedback. It’s lovely to hear that our staff provided you with a pleasant experience. However, we sincerely apologize for the issues you encountered regarding cleanliness and the presence of pests. This is not reflective of our standards, and we take your concerns seriously. Our team is committed to ensuring a comfortable environment, and we will address these matters with the appropriate urgency. Your insights are invaluable to us, and we appreciate you bringing them to our attention. We hop... read more
This hotell room and surrounding is not clean and nothing worked in room. I would never stay at this place or extended stay again or would I recommend this place. I think that the health department needs to go and check out this place.
Business response:
Dear Steven, Thank you for your feedback. We’re truly sorry to hear about the cleanliness issues and maintenance problems you experienced. This is not the standard we strive for, and we are addressing these concerns with our team to ensure immediate improvements. Your comments are taken seriously, and we will review our practices to prevent future occurrences. We appreciate you bringing this to our attention and hope to have the chance to provide a better experience in the future. Sincerely,Hotel Management
Old paint inside and old equipments.
Business response:
Dear Can, Thank you for your feedback. We apologize for the issues you encountered with the paint and equipment in your room. We are in the process of updating and refurbishing our facilities to enhance guest comfort and satisfaction. Your comments are valuable as we continue to make improvements. We appreciate you bringing this to our attention and hope to provide a more updated and enjoyable experience on your next visit. Sincerely,Hotel Management
Stay away! Room was not cleaned, trash from previous person left in cans, room, hallways and elevator all smelled bad, person in room next door was loud. will never stay here again.
Business response:
Dear Guest,Thank you for sharing your experience with us. We apologize for the noise issues and any discomfort you faced during your stay. Providing fresh and clean accommodations is our priority, and we're disappointed we fell short in your case. Rest assured, we take your feedback seriously and are addressing these concerns to enhance our guest experience. Our front desk is always here to assist with any issues during your stay, and we hope to have the opportunity to provide you with a better experience in the future. Safe... read more
No shampoo in the bathroom, no bath rugs , no slippers, the refrigerator was super loud, the ac was super loud , I was itching all night
Business response:
Dear Sana,Thank you for sharing your feedback. We're truly sorry to hear about the discomfort you experienced. Your comments are invaluable as we strive to enhance our guests' experiences. We are taking immediate steps to address these concerns and ensure a more comfortable stay in the future. We appreciate your understanding and hope to have the chance to welcome you back with a more enjoyable experience.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.