Extended Stay America - San Jose - Edenvale - North

Business response:

Dear Guest,Thank you for sharing your experience with us. We deeply regret that your stay did not meet expectations, especially as you were traveling with a young child. We are committed to ensuring our rooms are clean and comfortable, and we apologize for the oversight in housekeeping. We appreciate your feedback on the breakfast options and will review them to offer more variety for our guests. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Jason, Thank you for sharing your experience. We sincerely apologize for the unpleasant odor you encountered during your stay. This is not the standard we strive to uphold, and we’re addressing this issue with our housekeeping team immediately. Your feedback is important to us, and we’re committed to ensuring that this doesn’t happen again. We hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Sebastian,Thank you for sharing your feedback. We're truly sorry your stay didn't meet your expectations. We appreciate you bringing these concerns to our attention, and we're committed to addressing them promptly to ensure a better experience for future guests. We value your input and hope you'll consider giving us another chance to provide you with the high standards of comfort and service we aim for. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Maria G,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Alma,Thank you for your feedback. We’re truly sorry for the inconvenience you faced during check-in and for not meeting your expectations. This isn’t the experience we strive to provide, and we’ll address your concerns with our front desk team to improve the handling of similar requests in the future. Your comfort is important to us, and we hope you’ll consider giving us another chance to offer the quality hospitality you deserve. Thank you again for bringing this to our attention.Sincerely, Hotel Management 

Business response:

Dear Elizabeth,Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. We take cleanliness very seriously, and it's clear we fell short during your stay. Please rest assured that we are addressing these issues immediately with our housekeeping team to prevent any future occurrences. Your feedback is invaluable in helping us improve our services, and we would love the opportunity to make things right. If you’re open to it, please reach out to us directly so we can discus... read more

Business response:

Dear Teresa, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we are sorry that we did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management