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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean! The room was not very clean & we had to ask for a new set of sheets. There was no hospitality & we had to go to the front desk to pick up the sheets & extra blanket. The mattress pads & sheets had stains on them. The bathroom counter had cigarette burn marks on them. The ceiling over the shower was patches but not painted, the drain in the shower was not draining & when we went to look why, it came out of the drain & was covered in muck. The bathroom sink was slow draining. No towel bars. Had to ask for a hair dry... read more
Business response:
Dear Guest, Thank you for being our guest. We take great pride in our hotel's service, cleanliness, and maintenance; therefore, we sincerely apologize for the issues that impacted your stay. Please know that we will take appropriate measures to address the problem and prevent future occurrences. Thank you for this valuable feedback, as it helps us get better. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management
The whole hotel stinks. It is very old run down interior, smells very bad inside the building. The reception has no staff on most of the time. They shouldn’t announce as breakfast, more like snack table because it’s just muffin, protein bar and coffee. The only positive thing is it has full kitchen and big fridge. The location is far from restaurants and malls.
Business response:
Dear Sandi, Thank you for the candid feedback. We apologize for the inconvenience you experienced during your stay. Our team takes feedback seriously and will address the issues promptly. We're committed to providing a comfortable experience for all our guests. Regarding breakfast, we appreciate your input will help us in our future offerings. Thank you for acknowledging the positive aspects of our hotel. We hope to welcome you back for an improved stay in the future. Thank you for bringing these matters to our attention.Sin... read more
Never the dirtiest place I’ve ever stayed at horrible service dirtiest rooms. The building was dirty. It was a dirty sock under our bed that was cockroaches in the room. Family members had other rooms were just the same or even dirtier. One of the rooms had blood stains on the walls, and on the curtains cockroaches the floors were dirty, like if they were never swept, horrible all around never again-5 stars
Business response:
Dear Maira, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
I frequent extended stay locations for my work. This location was a little less than desirable. We ran into some roaches in the room and the kitchen sink did not drain very well. The staff was nice enough and we were in the third floor so it was quiet in the evening.
Business response:
Dear Byron, We appreciate your loyalty and regret to learn about the issues you encountered during your recent visit. Your feedback regarding cleanliness and maintenance problems is concerning, and we sincerely apologize for any inconvenience caused. We will address this matter internally to ensure a more comfortable experience for our guests. We are pleased to hear that the staff was accommodating and your stay was quiet. Your satisfaction is important to us, and we hope you will consider staying with us again so we can pro... read more
I saw several cockroaches in our hotel room and it needs a whole remodeling . Everything is very outdated and old.
Business response:
Dear Priscilla, Thank you for choosing our hotel. We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope to welcome you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.