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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet in room had bad Oder and the television did not work in the first room we assigned. Attendant upgraded our room for the inconvenience of the tv not working. He said it was a complimentary up grade and that my was not going to be charged if I see that he did charge my card I will be talking to you about the charges
Business response:
Dear Fernando, We apologize for the inconvenience you encountered during your stay. Providing a comfortable and functional environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding the room odor and television issue is appreciated, and we've taken steps to address these concerns promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
They never clean and do your bed, no towels change, nothing working
Business response:
Dear Vu, We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is paramount to us. Your feedback is invaluable, and we'll address these concerns with our housekeeping team to ensure thoroughness in our cleaning procedures and prompt resolution of any maintenance issues. Please accept our apologies for falling short of your expectations. We appreciate your patience and hope to have the opportunity to restore your trust in us during your next visit.Sincerely,Hotel Ma... read more
The room had roaches and bugs and the bathroom sink had ring of mildew around it. The room smelled bad.
Business response:
Dear Sharol, Thank you for bringing these issues to our attention. We sincerely apologize for the unacceptable conditions you encountered, including the presence of bugs and the cleanliness of the bathroom. This does not reflect our standards, and we are promptly addressing these concerns with our housekeeping team. We appreciate your feedback and hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
Horrible AC not working…was so hot I got a migraine and had to rebook at another hotel. Staff didn’t care at all
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced due to the malfunctioning air conditioning and the lack of concern from our team. This is not reflective of the standards we strive to uphold. Your feedback has been shared with the appropriate departments to ensure immediate improvements. We regret the inconvenience this caused and appreciate your understanding. Please consider giving us another opportunity to provide you with a more comfortable stay in the future.Sincerel... read more
Very unpleasant check in. 2 people in front of me were complaining of having roaches, bed bugs, and other critters in their room. Not what you want to hear as you are waiting to check in.
Business response:
Dear Jennifer, We are sorry to hear about your unpleasant experience during check-in. Please accept our sincerest apologies for any discomfort or inconvenience caused by the situation you encountered. We understand the seriousness of the issues raised and want to assure you that we take such matters very seriously. Our team is committed to addressing any concerns promptly and thoroughly to ensure the comfort and satisfaction of all our guests. We appreciate your feedback as it helps us continually improve our services. Shoul... read more
Cockroach Heaven
Business response:
Dear Thomas, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping and pest control team to improve it. Please revisit us and allow us to serve you with better memories! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.