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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay at Extended Stay America Suites hotel in San Jose CA was the worst ever. We reserved 10 rooms and they were filthy dirty. Infested with roaches, dirty linen, walls and curtains full of blood and restroom sinks and tubs with mole. Some of us had to request a different room and others left to a different hotel. In short, never again would I book a stay in this hotels!!
Business response:
Dear Yolanda, We would like to express our sincere apologies for any discomfort you may have experienced during your stay. We understand that a clean and comfortable environment is paramount, and we regret any inconvenience caused by not meeting this standard. Rest assured; we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Mana... read more
Very old and dirty rooms.
Business response:
Dear Antonio, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
This property looked to be used for migrants. Smoke everywhere and people hanging around. Unsafe people around. we left late at night to go next store to the Marriott.
Business response:
Dear Patricia, Thank you for staying at our hotel and sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
The room and hotel in general smelled like stale cigarettes if it wasn’t for it being so late already I would’ve gone somewhere else
Business response:
Dear Jorge, We sincerely apologize for the inconvenience you experienced due to the lingering smell of smoke in your room. Your comfort is important to us, and we regret that we overlooked this while preparing your suite. We appreciate your observation, as your feedback aids us in our continued efforts to ensure a more pleasant environment for our guests. If your travels bring you back to our area, we would be grateful for the opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management
Dont stay here Front desk told us it was a refugee site there were kids riding bikes in the hallways. Families taking hotel furniture out in the parking lot and having a full on meal causing kids to get close to be hit by other paying patrons trying to park. People sneaking people in through windows. Chaos all hours of the night when I spoke to the front desk clerk he said this is how it is for months it’s refugee site. I contacted main customer service to be placed elsewhere for my reservation stay. I spoke directly to eden... read more
Business response:
Dear Anthony, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
I did not stay at the Extended Stay. The check in clerk was rude and did not know his job as far as atm charges and cancellation. I am disable and I felt insulted when he asked me to come back at 7pm , when I had already made two trips bcus they don’t except cash only creditcards.
Business response:
Dear Octavia, Thank you for posting your honest comments about our hotel. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.