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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person older man checking us in was rude and we asked to be close to each other or at least on the same floor and he didn’t do anything for us my sister booked 2 rooms and he gave them to her on two separate floors and it wasn’t because it was full
Business response:
Dear Alma,Thank you for your feedback. We’re truly sorry for the inconvenience you faced during check-in and for not meeting your expectations. This isn’t the experience we strive to provide, and we’ll address your concerns with our front desk team to improve the handling of similar requests in the future. Your comfort is important to us, and we hope you’ll consider giving us another chance to offer the quality hospitality you deserve. Thank you again for bringing this to our attention.Sincerely, Hotel Management
Mold in sink and poop on the doors
Business response:
Dear Elizabeth,Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. We take cleanliness very seriously, and it's clear we fell short during your stay. Please rest assured that we are addressing these issues immediately with our housekeeping team to prevent any future occurrences. Your feedback is invaluable in helping us improve our services, and we would love the opportunity to make things right. If you’re open to it, please reach out to us directly so we can discus... read more
Horrible costumer service Rooms are so old and smells 😫
Business response:
Dear Teresa, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we are sorry that we did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Property looks amazing from the outside but did not feel comfortable once inside. No amenities in the room had to call down on my personal phone to ger what was needed because phone in room wasnt even plugged it - didnt even have a cord. Free breakfast was nothing more than coffee, tea, oatmeat packets and granola bars but worse than that there were what looked like homelass people milling around in lobby. I checked out at my own expense and found another hotel. Our company now has a no stay policy for this location. Absolut... read more
Business response:
Dear Linda, We're genuinely sorry to read about your disappointing experience. It is our priority to ensure that every guest feels comfortable and well-cared for during their stay. We apologize for the inconvenience with the amenities in your room and the phone issue. This falls short of our usual standards, and we'll address these issues with our team to prevent future occurrences. Regarding our complimentary grab-and-go breakfast, we regret if our offerings were not to your liking. Please know that we take your feedback se... read more
The Hotel needs experts to clean the rooms. The workers that they have now aren’t doing their jobs.
Business response:
Dear Susanna, Thank you for taking the time to provide your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comments have been taken seriously and shared with our management team. We are committed to improving our services and ensuring a better experience for all our guests. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.