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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unpleasant check in. 2 people in front of me were complaining of having roaches, bed bugs, and other critters in their room. Not what you want to hear as you are waiting to check in.
Business response:
Dear Jennifer, We are sorry to hear about your unpleasant experience during check-in. Please accept our sincerest apologies for any discomfort or inconvenience caused by the situation you encountered. We understand the seriousness of the issues raised and want to assure you that we take such matters very seriously. Our team is committed to addressing any concerns promptly and thoroughly to ensure the comfort and satisfaction of all our guests. We appreciate your feedback as it helps us continually improve our services. Shoul... read more
Cockroach Heaven
Business response:
Dear Thomas, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping and pest control team to improve it. Please revisit us and allow us to serve you with better memories! Sincerely,Hotel Management
I understand pet friendly hotels. Me being a pet parent .But poor dog was crying at 11pm at night. First noise I heard when I walked in to check in. The property and rooms have a bad order. Differently will not be booking at this site. First and last time.
Business response:
Dear Ruby, We are truly sorry to hear about your experience. As pet-friendly accommodations, we strive to ensure a comfortable stay for all guests, including their furry companions. We regret any disturbance caused by noise or odors during your visit. Your feedback is valuable, and we will address these concerns to improve our facilities and ensure a pleasant experience for all guests. We hope you'll give us another chance to exceed your expectations in the future. Thank you for sharing your thoughts with us.Sincerely,Hotel ... read more
It was ok
Business response:
Dear Adam, Thank you for taking the time to share your feedback with us. We appreciate hearing that your overall experience was satisfactory. However, we also take note of the areas where we can improve. Your comfort and satisfaction are our top priorities, and we will work diligently to address any issues you may have encountered. We value your input and hope to welcome you back for an even better stay.Sincerely,Hotel Management
Very dirty and bad breakfast
Business response:
Dear Sunil, We are deeply disappointed to learn of your unsatisfactory experience during your recent stay with us. Your feedback regarding cleanliness and breakfast falls well below the standard of service we aim to provide. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously and will address them with our housekeeping and breakfast teams to ensure improvements. Your comfort and satisfaction are paramount to us, and we are committed to exceeding your expectations should you choos... read more
Nothing like the pictures Booked a non-smoking suite but the elevator and hallway smell a smoke lounge. The suite has a kitchen but there was nothing in the kitchen. Not even a coffee maker. Spot a baby cockroach on the wall.
Business response:
Dear Lena, We sincerely apologize for your inconvenience during your stay. Your comfort and satisfaction are our top priorities, and it is disappointing to hear about the smoke smell, lack of kitchen amenities, and cleanliness issues you experienced. Please know that we take your feedback seriously and will address these concerns promptly with our team to ensure improvements are made. We understand the importance of providing a pleasant environment and will work diligently to rectify these issues. Thank you for bringing this... read more
There was cockroaches in two of our 3 rooms. We do not recommend.
Business response:
Dear Bradley, We are deeply sorry to learn about your experience during your stay. Please accept our sincere apologies for the inconvenience caused by the presence of cockroaches in your rooms. This is certainly not the cleanliness and comfort we strive to provide our guests. We take your feedback seriously and will promptly address this issue with our pest control team to ensure it does not happen again. Your satisfaction is our top priority, and we appreciate your understanding. We hope to have the opportunity to provide y... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.