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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We saw a cockroach scurrying up the wall near the room we had just slept in. The hallway to get to our room was disgusting. It had a range of horrendous smells, from body odor to stale curry. These scents lingered throughout our stay, baked into the walls and carpet. We had to hold our breath while traversing this long hall. The stinky carpet was also falling apart, creating a tripping hazard and making it difficult to roll our suitcases. Upon arrival in the room, it was in such bad condition that I decided to check the beds... read more
Business response:
Dear Karen,Thank you for taking the time to share your feedback. We're genuinely sorry that your stay didn’t meet expectations. We strive to provide a clean and comfortable environment for all our guests, and it's clear we fell short during your visit. Your comments are being taken seriously as we work to make necessary improvements. We appreciate your insights and hope you might consider giving us another opportunity to provide the experience you deserve.Sincerely,Hotel Management
No Bueno It started off with us having paid in full through hotels.com and then the hotel stating we would need to pay an additional amount of money. When my husband checked in the A/C was not working. Then when I got off work and we came back our key no longer worked and had to go to front desk and get another. We then went out to dinner. Upon coming back our key again no longer worked and had to get another. Then after we finally fell asleep a sideshow started around 3:30 or 4:00am, tires squealing and loud exploding noise... read more
Business response:
Dear Victoria, Thank you for being our guest and sharing your experience. We sincerely apologize for all the issues you encountered during your stay, and we understand how frustrating this must have been. Please know that we take your feedback seriously and will promptly address this with our team to ensure we are well-poised to serve you in the future. We appreciate you sharing your candid feedback with us, and we are sorry for not providing you with the outstanding stay you deserve. We hope this unfortunate situation will ... read more
Bed bug warning!! The front desk clerk was sarcastic and rude….. room was on the 3rd floor, whole floor smelled like cigarettes. Bed bugs on floor and bed.
Business response:
Dear Alvenia,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Terrible Hotel. Hotel, horriblemente sucio, olor terrible, no se pudo dormir. Rente este Hotel por una emergencia. Llegué dejé mis maleta . No revisé el cuarto, hasta que regresé para dormir horrible horrible, horrible, sucio de orilla, esquina de todo lugar. 😝
Business response:
Dear Edith,Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincere... read more
Room was dirty and smelled badly. People had dogs roamin around
Business response:
Dear Columba,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
I've stayed at Extended Stay America Suites before, and this location has been by far the worst. I booked this because I had great experiences at other locations and because of the complimentary breakfast, especially since I had my toddler with me while visiting family. While the place seemed a bit run down, the room was filthy. There was still someone's false lashes on the floor, debris underneath the bed and chair, and the complimentary breakfast was a joke. From 6-930am, the options were coffee, hot water, tea, maybe a co... read more
Business response:
Dear Guest,Thank you for sharing your experience with us. We deeply regret that your stay did not meet expectations, especially as you were traveling with a young child. We are committed to ensuring our rooms are clean and comfortable, and we apologize for the oversight in housekeeping. We appreciate your feedback on the breakfast options and will review them to offer more variety for our guests. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Smelled like piss
Business response:
Dear Jason, Thank you for sharing your experience. We sincerely apologize for the unpleasant odor you encountered during your stay. This is not the standard we strive to uphold, and we’re addressing this issue with our housekeeping team immediately. Your feedback is important to us, and we’re committed to ensuring that this doesn’t happen again. We hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Dirty nasty carpet. Cockroachs. Hallway looks like the project apartments. They would not give clean towels unless you take the dirty ones to the front desk. Bathroom tub is rusted. I thought extended stay hotels were nice! I was wrong
Business response:
Dear Sebastian,Thank you for sharing your feedback. We're truly sorry your stay didn't meet your expectations. We appreciate you bringing these concerns to our attention, and we're committed to addressing them promptly to ensure a better experience for future guests. We value your input and hope you'll consider giving us another chance to provide you with the high standards of comfort and service we aim for. Safe travels!Sincerely,Hotel Management
Molesta por cómo estaba sucio muy sucio y mi hijo se llenó de su piel irritada
Business response:
Dear Maria G,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.