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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property looks amazing from the outside but did not feel comfortable once inside. No amenities in the room had to call down on my personal phone to ger what was needed because phone in room wasnt even plugged it - didnt even have a cord. Free breakfast was nothing more than coffee, tea, oatmeat packets and granola bars but worse than that there were what looked like homelass people milling around in lobby. I checked out at my own expense and found another hotel. Our company now has a no stay policy for this location. Absolut... read more
Business response:
Dear Linda, We're genuinely sorry to read about your disappointing experience. It is our priority to ensure that every guest feels comfortable and well-cared for during their stay. We apologize for the inconvenience with the amenities in your room and the phone issue. This falls short of our usual standards, and we'll address these issues with our team to prevent future occurrences. Regarding our complimentary grab-and-go breakfast, we regret if our offerings were not to your liking. Please know that we take your feedback se... read more
The Hotel needs experts to clean the rooms. The workers that they have now aren’t doing their jobs.
Business response:
Dear Susanna, Thank you for taking the time to provide your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comments have been taken seriously and shared with our management team. We are committed to improving our services and ensuring a better experience for all our guests. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The carpet in room had bad Oder and the television did not work in the first room we assigned. Attendant upgraded our room for the inconvenience of the tv not working. He said it was a complimentary up grade and that my was not going to be charged if I see that he did charge my card I will be talking to you about the charges
Business response:
Dear Fernando, We apologize for the inconvenience you encountered during your stay. Providing a comfortable and functional environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding the room odor and television issue is appreciated, and we've taken steps to address these concerns promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
They never clean and do your bed, no towels change, nothing working
Business response:
Dear Vu, We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is paramount to us. Your feedback is invaluable, and we'll address these concerns with our housekeeping team to ensure thoroughness in our cleaning procedures and prompt resolution of any maintenance issues. Please accept our apologies for falling short of your expectations. We appreciate your patience and hope to have the opportunity to restore your trust in us during your next visit.Sincerely,Hotel Ma... read more
The room had roaches and bugs and the bathroom sink had ring of mildew around it. The room smelled bad.
Business response:
Dear Sharol, Thank you for bringing these issues to our attention. We sincerely apologize for the unacceptable conditions you encountered, including the presence of bugs and the cleanliness of the bathroom. This does not reflect our standards, and we are promptly addressing these concerns with our housekeeping team. We appreciate your feedback and hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
Horrible AC not working…was so hot I got a migraine and had to rebook at another hotel. Staff didn’t care at all
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced due to the malfunctioning air conditioning and the lack of concern from our team. This is not reflective of the standards we strive to uphold. Your feedback has been shared with the appropriate departments to ensure immediate improvements. We regret the inconvenience this caused and appreciate your understanding. Please consider giving us another opportunity to provide you with a more comfortable stay in the future.Sincerel... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.