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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole hotel stinks. It is very old run down interior, smells very bad inside the building. The reception has no staff on most of the time. They shouldn’t announce as breakfast, more like snack table because it’s just muffin, protein bar and coffee. The only positive thing is it has full kitchen and big fridge. The location is far from restaurants and malls.
Business response:
Dear Sandi, Thank you for the candid feedback. We apologize for the inconvenience you experienced during your stay. Our team takes feedback seriously and will address the issues promptly. We're committed to providing a comfortable experience for all our guests. Regarding breakfast, we appreciate your input will help us in our future offerings. Thank you for acknowledging the positive aspects of our hotel. We hope to welcome you back for an improved stay in the future. Thank you for bringing these matters to our attention.Sin... read more
Never the dirtiest place I’ve ever stayed at horrible service dirtiest rooms. The building was dirty. It was a dirty sock under our bed that was cockroaches in the room. Family members had other rooms were just the same or even dirtier. One of the rooms had blood stains on the walls, and on the curtains cockroaches the floors were dirty, like if they were never swept, horrible all around never again-5 stars
Business response:
Dear Maira, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
I frequent extended stay locations for my work. This location was a little less than desirable. We ran into some roaches in the room and the kitchen sink did not drain very well. The staff was nice enough and we were in the third floor so it was quiet in the evening.
Business response:
Dear Byron, We appreciate your loyalty and regret to learn about the issues you encountered during your recent visit. Your feedback regarding cleanliness and maintenance problems is concerning, and we sincerely apologize for any inconvenience caused. We will address this matter internally to ensure a more comfortable experience for our guests. We are pleased to hear that the staff was accommodating and your stay was quiet. Your satisfaction is important to us, and we hope you will consider staying with us again so we can pro... read more
I saw several cockroaches in our hotel room and it needs a whole remodeling . Everything is very outdated and old.
Business response:
Dear Priscilla, Thank you for choosing our hotel. We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope to welcome you again in the future.Sincerely,Hotel Management
Our stay at Extended Stay America Suites hotel in San Jose CA was the worst ever. We reserved 10 rooms and they were filthy dirty. Infested with roaches, dirty linen, walls and curtains full of blood and restroom sinks and tubs with mole. Some of us had to request a different room and others left to a different hotel. In short, never again would I book a stay in this hotels!!
Business response:
Dear Yolanda, We would like to express our sincere apologies for any discomfort you may have experienced during your stay. We understand that a clean and comfortable environment is paramount, and we regret any inconvenience caused by not meeting this standard. Rest assured; we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Mana... read more
Very old and dirty rooms.
Business response:
Dear Antonio, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.