Extended Stay America - San Jose - Edenvale - North

Business response:

Dear Daisy, On behalf of our team, we appreciate your choosing to stay with us. We apologize for not meeting our promise of providing clean and fresh accommodations. We have promptly informed our housekeeping team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management 

Business response:

Dear Ishwar, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and the conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. W... read more

Business response:

Dear miguel, Thank you for your feedback on your recent stay. We apologize for any impression of government housing and welcome all guests. We aim to create an inclusive environment and appreciate your comments. If you have any further concerns, please reach out to us. We're grateful for your stay and hope to improve your experience in the future.Sincerely,Hotel Management 

Business response:

Dear Lang, Thank you for being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so we keep complimentary hair dryers and toiletries available upon request at the front desk. Please accept our sincere apologies if this was not communicated during check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely,Hotel Management 

Business response:

Dear Vincent, Thank you for staying with us and providing your feedback. Please accept our apologies for the issues you experienced with the television size and the channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of being unable to access your favorite channels. Our housekeeping team works hard to keep the rooms fresh and clean. We regret missing a few areas in your room preparation. In response to your review, we will address this on a priority basis. Comments l... read more