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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A stranger followed me to the room and wouldn’t leave me alone. I was scared and called the receptionist for help. They did send security which made me feel better but stay at this hotel wasn’t a good experience. I felt unsafe.
Business response:
Rina, thank you for taking the time to review your stay. The safety of our guests is of the utmost importance to us, so it was extremely distressing for us to know that you did not feel safe. Reports such as yours are taken very seriously, so we want you to feel comfortable returning to our hotel the next time your travels bring you this way. Sincerely, Hotel Management
I did not like anything. I was pretty disappointed.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
they didn't have my confirmation available, the first room had horrible mattress with a plastic cover, 2nd room smelled horrible. it was a non smoke room but smelled like cigarettes. Service was not great. No one came to fix my bed or replace any toiletries.
Business response:
Thank you for choosing to stay with us and for writing a review. It was disheartening to read about the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. On behalf of our housekeeping team, please accept our sincerest apologies for what transpired. We are working with the team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. We hope you will consider a future stay as we would welcome the opportunity to rega... read more
I didn’t know the office closed at 11 and It would’ve been nice to know Fridge was unplugged it was something dead in it
Business response:
Thank you for choosing us. We offer our sincere apologies for the issue you had at the time of your check-in and the maintenance issue you had in your room. Your feedback for the refrigerator has been shared with the appropriate team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.