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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk personal was very rude, there was no pool, and no breakfast served as per reservation
Business response:
Thank you for taking the time to give feedback regarding your stay with us. We were sorry to read you had an unpleasant experience with one of our front desk team members. We will review the incident with our team to ensure we are always delivering the warm hospitality we normally provide. Thank you again for your feedback, and we hope you will give us another chance to serve you in near future. Sincerely, Hotel Management
Room rates are low for the area, pet friendly, walkable location.
Business response:
Thank you for taking the time to review your stay. We're glad to know you were pleased with our affordable rates and that our location was ideal for you. However, we're sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect visit you deserve. Sincerely, Hotel Management
Never again Very loud neighbors and then to top it off the refrigerator was making a loud noise all through the night. Probably only slept 2 hours and lefts more exhausted then I arrived
Business response:
Serena, thank you for sharing your feedback. We are sorry for the noisy refrigerator in your room and regret your good night’s sleep was disturbed. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We checked in around 830 p.m. and stood at the desk for over 15 minutes waiting for someone to help us, two more groups were lined up behind us waiting for assistance as well. When we were able to check in, she did not apologize for the wait, nor was courteous or polite. Upon entering and inspection of the room, it was filthy. The floor looked like it had not been vaccuumed, the fridge was disgusting with spills and crumbs, the stove had stains and crumbs and there was even still dry urine on the floor in front of the toilet... read more
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
My stay was horrible and I checked out a few hours after checking in. We were given someone else's room. There were roaches in the room. The service at check in was horrible and slow. The women behind the counter carried on their conversation instead of checking us in and often took breaks while checking us in to talk to one another. The property wanted a $100 hold per room and had paper signs up with information about paying cash. Other paper signs posted throughout the property with directions of which door to use. The res... read more
Business response:
We are sorry to read about the poor experience you had. It seems you may have us confused with some other hotel, as we do not have restaurants on property, nor have we advertised about it. We regret the incidents you mentioned which impacted your overall impression. We hope to have another opportunity to host you in future. Sincerely, Hotel Management
It’s a lot of money for nothing . Staff don’t care about facility. Nobody is in reception from 11-7 No breakfast only coffe. Only stay there if You really have to
Business response:
Thank you for being our guest. We apologize for the service issue you encountered while you were here. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
No room, even with reservation. BAD MANAGMENT I made a reservation using hotels.com. When I arrived at the hotel past midnight (because my plane had been delayed), they said they were sorry, they had given my room away and there was no room for me. They did not offer to help me find another place to stay, telling me that there would be nothing available in the area because it was graduation time. I then insisted on talking with the manager, telling him he needed to find me a room in the area for the same rate, because it was... read more
Business response:
Natasha, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the service issue which impacted your stay. Your feedback has been shared with the appropriate individuals to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
night mare nightmare from hell the hall way smelled like a dog kennel the TV didn't work the people up stairs were loud never again especially for the price.....no coffee in room no night auditor at desk when I complained about the TV and other issues they said there was nothing they could do about
Business response:
Robert, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the departments involved in an effort to deliver better service to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sin... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.