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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
This hotel is going down Bad experience. Unfriendly staff. Very expensive for what we got. Uncomfortable pillows
Business response:
Thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for and are sorry you did not found our staff friendly. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Also, your feedback regarding the bed will be shared with the appropriate team so that steps can be taken to improve our future guest experience. We regret the inconvenience and hope you will give us another chance to prove ourselves. Sincerely, Hotel Manag... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not So NICE! This hotel is more like peoples residence. It's not cleaned well. The room had spider webs in the corners,looks like people lay around burning cigarettes on the kitchen and bathroom counter tops in a non smoking room. The toilet seat did not fit correct. The bed was hard and I sweat all night with the plastic mattress cover they used on the bed. This hotel use to be very clean and tidy. Now its rundown and needs a deep cleaning. Especially with COVID you would think they would put more time in to cleansing each ... read more
Business response:
Thank you for staying with us. It was disheartening to read your review regarding issues with our cleanliness. We strive to provide spotless accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Managem... read more
Business response:
Aaron, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Disappointing stay. Two night stay for work the room was disappointing layered visible dust on bed side tables cracks of missing paint wall in the bathroom and there was roaches crawling near toilets and fridge :( super grossed out for some reason (we were visibly not disabled) we had called a few mins before check in and there were plenty of rooms available the clerk confirmed us we were given a handicapped room and told us they couldn’t move us because the other rooms needed to be serviced and the computer wouldn’t allow i... read more
Business response:
Yvonne, thank you for staying with us while you were here for work. We are sorry for the difficulties you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and maintenance teams to improve our accommodations. We have also alerted our pest control service provider to address the problems immediately. Meanwhile, we are sharing your comments with the appropriate teams to make sure we are consistent with our service delivery. We hope you will consider giving us anothe... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
very quiet but dirty pillows and on the first floor in the room the curtains only covered half the window. you could see right in to the room. Was told it would have to wait a few hours to have something done about the curtains. They did take care of it quickly after i talked about wanting my money back. For $15o a night i expected more. Been there many times but wont be back!
Business response:
Thank you for your loyalty to our brand. We are sorry for the issues you encountered in your suite and regret that this was not handled promptly by our associates. We will share your feedback with the appropriate individuals to ensure our loyal travelers are receiving the experience they expect and deserve from us. Thank you again for your feedback, and we hope you will reconsider and give us an opportunity in the near future to show you the hospitality for which we are known. Sincerely, Hotel Management
Very smelly place
Business response:
Adam, thank you for your stay at our hotel. We apologize for the odor you experienced and regret the inconvenience it caused. We have shared your concerns with our housekeeping team to ensure a better experience going forward. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.