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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience
Business response:
Daewe, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The people work’s there are too annoying,and rude...
Business response:
Thank you for choosing our hotel. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Breakfast is just grab and go. A Vending machine is not easy to use.
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
I was told I’d be given a refund and haven’t yet. I was to be refunded 103.99 because of the hotel staff not allowing me to check in
Shower and sink need repair
Business response:
Jose, thank you for your review. We apologize for the maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the maintenance teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
There was no shampoo or conditioner. Not enough towels. I got the impression there were families living there. Loud music coming from rooms. We stayed Saturday and Sunday nights. Lots of young men and women hanging out around the front of the hotel both nights. My husband went down one of the stairwells in the morning and he found a lot of beer bottles and cans in the stairwell so they must have been partying the night before in the back stairwell. I needed a pet friendly hotel but I won’t stay there again. I didn’t feel com... read more
Business response:
Thank you for your review. We are sorry your sleep was disturbed by the other guests and the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know, our top priority is the safety and security of our guests, and our team is reliable and well trained. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.