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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE SERVICE! Never booking here ever again! The front desk lady was slamming her finger at the iPad.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, so we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Disappointing one night stay Check in process is ridiculous given the Covid state were in. Filling in and signing three paper documents and go hang a parking sign on your car is overkill. Check in person was nice though which made up for it. The phone did not work in the room. There are small "critters" and the room just wasn't as clean as one expects. The walls are thin. I could hear every word (and actions) from the next room. Bring ear plugs.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we are sorry for the noise issues you encountered. We value your concerns and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Not a good hotel! First there were cockroaches in the room. There were leaves in the room and the tub was dirty as hell and corroded. Not the way i wanted to spend my Thanksgiving!
Business response:
Colin, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The Good: I chose this hotel because it was close to Kaiser hospital, where I was visiting a loved one. Also, the room rate was competitive, especially since it included a kitchenette. This was perferct for me, since I ended up staying there for 8 days. I bought my own food at the Lucky supermarket across the street, and made my own meals. Throughout my stay, the staff was friendly and courteous. The Bad: I stayed there during COVID. I brought my own Clorox wipes and completely disinfected the room. I wiped down every surfac... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We will also check for any reports of suspicious activities you observed at the parking area with our security team. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Rose, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Pet Hair In Bed Check in was quick and easy. Room was nice... But when I turned down the bed I saw pet hair. Obviously the bedding on one of the beds had not been changed. I checked the second bed and it was clean.
Business response:
George, thank you for being our guest. We are glad you were pleased with our check-in process and were impressed with accommodations on most levels. However, we regret you were disappointed with the cleanliness of one of your beds. Your feedback has been discussed with our housekeeping team to ensure this is not repeated. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.