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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not able to check in. Hotel said they did not have any availability
Business response:
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Never again The staff have no clue on what to do they sound nice but just because they smile doesnt mean they will fix the many issues i had during my stay
Business response:
Jessica, thank you for your review. We apologize for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
I stay at a lot of extended stays when I travel. I was a bit disappointed, visible dirt and hair in corners of room. Spotty WiFi connection and the television was not set up for cable. The reputation generally proceeds itself for most extended stays, 9/10 are solid hotels, I was just underwhelmed with my stay this time.
Business response:
John, thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered in your room. Your comments have been shared with our housekeeping team to more diligent going forward so that it is not repeated in the future. Also, we apologize for the poor internet connectivity during your stay. The issues have been resolved and we have made changes to improve our connectivity for our guests. We hope you will stay with us again and give us another opportunity to provide you... read more
Bad smell in the hallway and clothes in the floor hallway
Business response:
Thank you for being our guest. We are sorry for the odor and cleanliness issues you encountered in the hallway. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Smell bad. Old carpet. Leaking toilet. Flaky faucet. No one clean your room unless you pay. Poor coffee. Poor breakfast items.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Kindly note, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We also regret your disappointment with our grab-and-go breakfast. We value your c... read more
Dogs barking
Business response:
Thank you for reviewing our hotel. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate action to resolve such issues. We hope you will give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
First of all our room smelled like cigarettes mixed with cheap perfume. Bathroom shower drain was full of hairs. Our bed had sticky stains on it. Overall not a good experience.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay... read more
Roach Motel! We stayed here not with high expectations and they got lowered after our stay. When we checked in the first room they gave us had no bed sheet, the carpet was not vacuumed and the refrigerator was not clean and had a dirty sponge. The second room they gave us was clean but... when we returned to our room the second night,there were roaches all over the place. Granted we did get a refund for the night we didn’t stay but gross!!!
Business response:
Thank you for being our guest. We are sorry for the cleanliness and housekeeping service issue you faced in the rooms we allocated to you during your stay. We have shared your feedback with the appropriate team to ensure a better experience going forward. Also, regarding the insects, we have our pest control company scheduled to treat the room and the property soon. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.