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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not rent this hotel Dirty! Broken window, no shower curtain Bad location
Business response:
Jorge, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Parking is convenient and free. Though, amenities suck. My shower head didn’t work properly, toilet sewer is weak. I checked in the room and found no towels in it, and was told to wait for 2 hours because they are still in the washer and dryer. Never come back here again.
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the concerns you outlined are resolved. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The WORST. It was the WORST experience and i would not want anyone else to go thru it. They double bill you and make excuses to not return your money. The staff is unorganized and unprofessional as is the manager.
Business response:
Andrew, thank you for your candid review as we do value your feedback. We are sorry for the billing-related issues you outlined. We will review this with our team and see what transpired to make sure we are more diligent going forward. Meanwhile, we request you to reach out to us as we would be more than happy to resolve any queries you may have. We hope to have another chance to show you the authentic, warm hospitality for which we are known the next time you return to this area. Sincerely, Hotel Management
The carpets hadn't been vacuumed and there was hair in the sink. There was no one to check me out and I did not receive a receipt.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the cleanliness issue in your suite and that our associates were not present at the front desk when you checked out. We will share your comments with our housekeeping and front office teams to enhance our service level. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. We hope you will give us a chance to provide you... read more
The spot was great and quiet even friendly guests however i came across one front desk staff who didn’t u first and my stay situation and gave me a hard time which he didn’t talk with the other staff who understood my situation and the light in my bathroom stopped working at some times. Other than that everything was fine if only communication with staff was more organized.
Business response:
Thank you for sharing your review. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Also, our maintenance team is taking corrective measures so that future guests do not experience the same. It was our pleasure serving you this time, and we hope you will giv... read more
Room was in ruff shape, toilet leaked from underneath itself. Light fan combo in bathroom sounded like drilling was going on in next room shower had no water pressure. Cleanliness of lobby and elevator was horrible. U can tell rooms were being remodeled buy debris left on lobby and elavator. By far worst motel yet
Business response:
Please accept our apologies as well as every assurance we will be working to address the concerns outlined in your review. We do not take these issues lightly, and we will discuss this matter with the head of our Housekeeping and Maintenance departments to ensure that it does not happen again. We hope you will give us another opportunity as we are confident you will have a much more positive experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.