Extended Stay America - San Jose - Edenvale - South

Business response:

George, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We're sorry for the cleanliness issue you encountered in your room. We have shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We also regret the poor service you received from our associates. We have discussed your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Manage... read more

Business response:

Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Thank you once more for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Antonio, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Jatinder, thank you for being our guest. Although your rating suggests you had a pleasant time, we apologize for the inconvenience you had with the shower in your bathroom. Your feedback has been shared with the maintenance team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management