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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Having the kitchen was unique and was perfect for our trip
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. We hope to see you again soon. Sincerely, Hotel Management
Good family style room with flaws The facility is very clean, the room was clean but seem dingy.and then there was the odors. Believe some of the odor was from cooking but once we got to our room there was a strong cigarette odor and the restroom reeked of urine ☹️
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked your room. However, we apologize for the odor you experienced in the hallway. Your concern regarding the smell will be shared with our housekeeping team so that they will be more diligent in their work. We hope you will return as we would love to provide you with a better experience!. Sincerely, Hotel Management
I liked that it had a sink and so fourth because I have a infant with me that is on a bottle. The room smelled like Mildew , but smelled okay after opening the windows. There was one window that didn’t have a screen (which is dangerous) . The breakfast amenities wasn’t that great , I at least thought they would have grab and go cereal besides just a package of oatmeal. Another amenity that I disliked is that they didn’t have plastic laundry sacks that families can carry home during their travels .
Business response:
Thank you for taking the time to review our hotel. We are sorry our breakfast was not to your likings. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your observations regarding the window and will share it with the appropriate team for review and action. We apologize for not meeting up to your expectations and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The trash smell is a problem at each floor. Just don’t stay in a room close to trash and you will have great stay.
Business response:
Thank you for choosing our hotel. We are glad that except for an issue you had a great time with us. We appreciate your business and look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
The room had a strong smell of cigarette iwhen it was so post to be smoke free that’s the only thing I didn’t like
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Stinky hallway, but nice room
Business response:
Kristy, thank you for your gracious review. We are delighted to know you enjoyed the comfort of your room and that you had a great stay with us. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our hallway. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,121 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.