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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Matress Ever The mattress was horrible and when the rooms around us were using th showers, you could hear the pipes rattle.
Business response:
Tracy, we are sorry you couldn’t experience a good night’s sleep due to the noise and bedding issue. We wish to have been informed about these issues as our front office team would have done their best to make your trip a better one. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The bedsheets was dirty full of crumbs , the floor have lots of mess. Even the whole floor from the entrance,messy and with smell. The kitchen looks so gross..
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sin... read more
Entrance to hotel was dirty soda coffee stains on walkway entrance there were two mattresses leaning against one of the pillars at the entrance didn’t look very enviting the sheets smelled dirty sweaty which mad it very hard to sleep
Business response:
Randy, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Wi-Fi worked one day out of the 5 days I was there. Maid service is once per week. Not once during my stay. Front door keycard did not work at night to get into the hotel. The room was clean and the staff was friendly but that was the only real highlights. Hotel needs to be updated. I won't be back
Business response:
Patrick, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Up all night killing bed bugs - infested with nymphs and adults. No sleep so extremely exhausted and had meetings the next morning. They said they were booked out so no room exchange. A couple of towels that looked used. Unprofessional employees that don't seem to care for their job. A way different experience than the last time I was there...
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Don’t want to stay with this hotel anymore.
Business response:
Somchai, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, and we are extremely sorry we miserably failed in your case. We are addressing this with the entire team to step up our game. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
If you are just looking for a place to crash and nothing else then this hotel will work. Rooms were loud from the freeway and me and my husband had to sleep in separate beds because they are so small. (Doubles not Queens) No cleaning service, no extra blankets or pillows, and the shower supplies are limited. Overall I will pay the extra $20 a night to stay at the Marriott next time.
Business response:
Cindy, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to provide you the outstanding accommodation that we typically offer. Sincerely, Hotel Management
The sinks in my room hadn’t been cleaned. There is no ice machine, coffee station was messy.
Business response:
Vicki, thank you for sharing your feedback. We are sorry for the issues you experienced during your stay and regret the inconvenience it caused. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, your review will be used as a training tool to improve our service going forward. Sincerely, Hotel Management
Room smelled like smoke. Called front desk but no other rooms were available
Business response:
Thank you for taking the time to post a review. We apologize that your room had a smoke odor and that our front desk was unable to resolve the issue to your satisfaction. Your feedback has been shared with the housekeeping team to make sure this room receives a deep cleaning to remove the odor. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.