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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor was more comfy than matres. Some of the light fixtures didn’t work. Only available outlets to charge phone were in the kitchen. Tv only has 8 channels that work.walls are paper thin. Footsteps from upstairs were horrible. Kitchen was nice, but there were no utensils cups or plates. Also their breakfast is more of a 7-11 freebie snack. I would not recommend this place
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting... read more
The receptionest was very rud when we checked in. Whrn we got in to our room we found out none of the kitchen ware was there. Good thi,g i wasn't planingon cooking. No coffee pot, drinking glasses, not even plastic. My hisband called the front desk about this and at that time we were told they don't keep themin therooms anymore xue to sanitation reasons. Was told he could come down and get a coffee pot if he needed one We should of been told this at checkin. No ice machine in the building. The was backed up the first time i ... read more
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Barely satisfactory Two lights were out in room. Wifi unusable. No desk clerk until 7 am for checkout
Business response:
George, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Booked a 1 night stay at this location with my name but with my boyfriend sharing a room with me. My Boyfriend arrived earlier to hotel than me (different flights) but I had already spoken to the front desk on what items I needed to provide prior to his arrival so things would go smooth. I faxed an authorization saying he could check in prior to me and filled out the Third Party Credit Card Authorization form to have my credit card on file for incidentals. The front desk instead demanded a card from him (which he only had hi... read more
We were locked out of our room as they said our keys were demagnetized at midnight and no one to help at the front desk.
Business response:
Ricky, thanks for being our guest. We apologize for the issue you had with the card key and that our staff wasn't wasn’t there to assist you with that. Your feedback is shared with the appropriate teams in an effort to improve our future guest experienced going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
WORST PLACE EVER Let me start this off by saying that we are NOT high maintenance people by any means, but in all my years of traveling i dont think ive ever stayed at a place quite like this. As soon as you walk in the place has a weird smell. The first room we got reeked of smoke sooo bad it almost triggered my asthma (even though the facility is “non-smoking”) i go back down stair to ask for a different room and i hear the front desk telling some other guests that its non smoking and then she says if u want to smoke give ... read more
Business response:
Nashda, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
We needed a reasonable place to stay for a wedding. I guess you get what you pay for. Room was ridiculously dirty. Hair balls in the corner, soap all over the bathroom sink, dust on everything. We made the mistake of looking under the bed... DON'T! Also there was candle wax all over the bedspread... I had to sign and initial some dramatic form about not smoking in the room and the fine that would ensue. The room smelled like an ashtray. The next day my hair and clothes all smelled like I was in a casino all night. If you can... read more
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered in your room and for the smoke smell you experienced. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We have also shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. Please consider visiting us again so we can restore your confidence. ... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No housekeeping during stay. No clean towels, we were told by the front desk their washing machines were broken! Everything was flithy. We will never use this hotel chain again.
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Also, towels and linen... read more
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.