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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't Stay ever Again the person who checked me in had 3 of shirt button we open from the top. he was not professional at all. the room stunk like wet carpet. I had to leave the window open otherwise you can't even stand in the room for 2 minutes...bathroom shower tub was dirty....not to mention the breakfast...during reservation it says breakfast included....you only get tea coffee and some granola bars... I won't recommend to anyone to go there not for $150/ night.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Very bad experience the room was not what how they described on line. It had a bad smell I asked the front desk guy he couldn't moves us to a different room but he promised to take air fresher, which it never happened. The beds are full not queen and there was just 1 almost empty toilet paper roll. The room was not as cleaned the only reason why we stay it was because we couldn't find another hotel near and we had been driving all day so we were exhausted.
Business response:
Silvia, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Nice Hotel, but their definition of Breakfast is a JOKE. Granola bars, Oatmeal on a bag, coffee and baby size muffin. This Terrible. If you want a real breakfast this is not a place for you to stay. Sorry but never again. Stay in Hampton INN.
Business response:
Alex, thank you for being our guest. We are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more, and we look forward to hosting you again. Sincerely, Hotel Management
S...t Hole Horrible experience... Housekeeping only comes around once a week and the staff is rude
Business response:
Raymond, thanks for staying with us. We are sorry you were unhappy with our hotel policy in regard to Housekeeping and for the service issue you encountered. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope the positive aspects of your stay will bring you back when in the area. Sincerely, Hotel Management
Terrible experience The girl of front desk is cold and seems not wanting to receive us. The room was not cleaned with trash bag, dirty towel, unchanged bed sheets. Luckily, were got changed to another room. There was also loud noise during night and nobody came to take care of it. Anyway, were won't step into this hotel all cross the country. It's bad for their business. Hope the management would take my opinion.
Business response:
Melody, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a comfortable accommodation for every guest, but we are so sorry for the issues you experienced. Your concerns have already been shared with the Housekeeping team in an effort to improve our service moving forward. Thanks for bringing this to our attention. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
No non-smoking rooms available When I booked this on a Tuesday they showed that they had 6 non-smoking rooms available. When I showed up the next day they told me that they didn't have any non-smoking rooms left. They did find me a non-smoking room at a sister property but that meant I had to back track 20 minutes after an already long day of work. will not stay at another Extended Stay again if I can help it.
Business response:
Ken, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Alexis, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don’t bother... They got the dates wrong so they had to put me in a smoking room when I had requested no smoking. I was charged $700 for 3 nights. There were no dishes or cutlery and no one ever at the front desk to ask about this. The “free continental breakfast” consisted of small individually wrapped muffins and some coffee. The entire place reeked of cigarettes.
Business response:
Beth, thank you for reviewing us. We are sorry for the reservation and service issue you experienced during your stay. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite and its always complimentary. We are sorry this was not communicated to you on your arrival. Your feedback is important to us, and we will use it to improve our services going forward. Your feedback about our breakfast has been shared with our Brand Leaders to ... read more
NO daily cleaning service. Wanted a larger room with two beds.. . They lied and said that the hotel was full.....not even close to half full. No wake up call service either.
Business response:
Kenneth, we are sorry for not meeting all of your expectations and regret the inconvenience caused. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.