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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled of marijuana, food and something else we could identify but was very unpleasant. Room also had unpleasant odor. Facilities extremely worn, including bathroom fixtures that had long ago lost the color and texture of the “solid surface”. Hard to even explain. Bed was hard and felt like it was all springs. We left at 11:30 pm and opted for a long drive home over sleeping in the bed.
Business response:
Stacy, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
I was not understanding the low rate while I booked the rooms... but there were not many options around the areas for my staying dates, so I booked. Now, I understand why. The worst thing is that the advertisement was a lie, they did not offer "breakfast", just coffee/tea/hot water/muffin/instant oatmeal, no where under any booking site specifies it, and I believe it should be a full breakfast or a little bit more options. The room is not clean, staff were ok but not friendly or nice. I called ahead of time and asked the sup... read more
Business response:
Rongyu, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret your disappointment with the breakfast we offer and some of our charges. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Business response:
Adrian, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Hotel Shallow I was supposed to be caulked for a room because the 10-day stay out of the 5 days I had no hot water, the comp room was not in comparison with the original room! Rude young lady at the front desk
Business response:
Jacquelyn, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
This hotel is little more than a Motel 6 with a poorly built kitchenette. The bathroom is falling apart, literally. Worse looking bathroom I've seen in any hotel ever. Leaking plumbing, countertop falling apart, shower/tub flaking off whatever they tried to coat it with. Not good.
Business response:
Scott, thank you for your review. We are very sorry for not meeting your expectations with our hotel and regret the maintenance issues you had in your room. Your feedback has been shared with the team to look into it and fix it as soon as possible. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Very dated, scruffy, unattended
Business response:
Sandra, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance and housekeeping teams will take the necessary steps to resolve the problems. We value your observations and hope you will consider giving us another opportunity to provide you w... read more
I asked for non smoking room... yes nonsmoking signs are every were but as soon you get of the elevator it smells so much smoke and the room even stronger i had to go and buy lysol. I got home and all my clothes had the smoke smell very discussed .
Business response:
Marisol, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.