This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
IN the morning when I go get some cofe the staff made me rush because they said you have 5 minutes
Business response:
Thank you for reviewing your stay. We apologize for the inconvenience you mentioned. Please be assured that we have discussed your feedback with the concerned team in order to make sure such an incident can be prevented from happening again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
From the moment I pulled in the parking lot I questioned my company's decision to put me up here. Limited parking to begin with and then people decide that it's ok to park in two spots (including staff). I drove around back and a couple of guys were working on a pickup. I came back one day and another guy was detailing his vehicle in the parking lot. The rood had definitely been smoked in and the was a cigarette burn in the blanket. One morning someone had apparently stolen the muffins so there was no breakfast for anyone as... read more
Business response:
Dear Bill, thank you for choosing us for your business travel needs and for sharing your feedback. We are sorry you were left with a poor impression upon your arrival and for missing the opportunity to provide you with a great start to the day. We are working to be sure our breakfast is fully stocked for all our guests moving forward. We are also disappointed you have yet to be reunited with your misplaced personal item. Please feel free to try us again and we will do all we can to try to locate that item for you. It is our ... read more
The negative reviews are completely ACCURATE about this hotel. This was by far the worst hotel I have ever stayed. It seemed like there were some shady dealings happening in the back parking lot of the hotel. Unfortunately we were limited and had no choice but to stay here.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Wow. Where do I start? The check in clerk was not familiar with the site. I asked about the reduced rate for a local gym (as advertised) and she didnt even try to find out the info. The lobby and elevator were very run down and dirty. Kitchen counter was not wiped down, no coffee pot or glassess. Had to request coffee pot twice and never received any creamer. Tv remote was taped up to keep battery cover on. Toilet clogged. Grab and go breakfast was coffee and dry bags of oatmeal. Creamers at grab and go looked old when pumpe... read more
Business response:
Thank you for your review. Please accept our apologies for the difficulties you had during your stay. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The room was old, dirty, and smelly. The room was also in disrepair.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I didn’t like it at all!! Our check in was delayed by 4 hours because they only had one housekeeper on hand. The rooms didn’t even get cleaned they were still dirty worst experience of my life.
Business response:
We appreciate you sharing feedback about your check-in experience. Please accept our apologies for the long delay in your registration. We are sorry for this inconvenience and assure you this is not a normal occurrence. We realize the importance of receiving a warm and friendly service when traveling, and we promise your next stay with us will be a much more positive experience. Sincerely, Hotel Management
Rooms weren’t available at check in. We had to wait hours before we were able to check into our rooms. Rooms weren’t stocked with We will never stay here again.
Business response:
Laura, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Hotel is dated, durty, smelly. Walls stained, durty doors, elevator smells, rooms are also smelly. Slept in clothes and shoes. Chairs and desk stained. Toilet broken and backed up, crap came out all over the floor. Too much negative to write... Never going back here or recomending this hotel to anyone.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and ... read more
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.