Extended Stay America - San Jose - Morgan Hill

Jay 

on Expedia

7 years ago

Won't Stay ever Again the person who checked me in had 3 of shirt button we open from the top. he was not professional at all. the room stunk like wet carpet. I had to leave the window open otherwise you can't even stand in the room for 2 minutes...bathroom shower tub was dirty....not to mention the breakfast...during reservation it says breakfast included....you only get tea coffee and some granola bars... I won't recommend to anyone to go there not for $150/ night. 

Silvia 

on Expedia

7 years ago

Very bad experience the room was not what how they described on line. It had a bad smell I asked the front desk guy he couldn't moves us to a different room but he promised to take air fresher, which it never happened. The beds are full not queen and there was just 1 almost empty toilet paper roll. The room was not as cleaned the only reason why we stay it was because we couldn't find another hotel near and we had been driving all day so we were exhausted. 

Alex 

on Expedia

7 years ago

Nice Hotel, but their definition of Breakfast is a JOKE. Granola bars, Oatmeal on a bag, coffee and baby size muffin. This Terrible. If you want a real breakfast this is not a place for you to stay. Sorry but never again. Stay in Hampton INN. 

Raymond 

on Expedia

7 years ago

S...t Hole Horrible experience... Housekeeping only comes around once a week and the staff is rude 

Melody 

on Expedia

7 years ago

Terrible experience The girl of front desk is cold and seems not wanting to receive us. The room was not cleaned with trash bag, dirty towel, unchanged bed sheets. Luckily, were got changed to another room. There was also loud noise during night and nobody came to take care of it. Anyway, were won't step into this hotel all cross the country. It's bad for their business. Hope the management would take my opinion. 

Ken 

on Expedia

7 years ago

No non-smoking rooms available When I booked this on a Tuesday they showed that they had 6 non-smoking rooms available. When I showed up the next day they told me that they didn't have any non-smoking rooms left. They did find me a non-smoking room at a sister property but that meant I had to back track 20 minutes after an already long day of work. will not stay at another Extended Stay again if I can help it. 

Beth 

on Expedia

7 years ago

Don’t bother... They got the dates wrong so they had to put me in a smoking room when I had requested no smoking. I was charged $700 for 3 nights. There were no dishes or cutlery and no one ever at the front desk to ask about this. The “free continental breakfast” consisted of small individually wrapped muffins and some coffee. The entire place reeked of cigarettes. 

Kenneth 

on Expedia

7 years ago

NO daily cleaning service. Wanted a larger room with two beds.. . They lied and said that the hotel was full.....not even close to half full. No wake up call service either.