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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
My room was awful bad odor, tv remote broke wrapped with tape, baseboard falling off wall.
Business response:
Mona, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
My room terrible odor, remote broken with tape wrapped around, base falling offboard
I have stayed at this location on the pass but this time it was dirty and smelly . and was disappointed. !!!!!! I will not stay there again.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff so that no future guests encounter a similar issue. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Horrible, don’t stay there. It’s dirty and they have graffiti in the elevator. I went to cancel my room and never got refunded. Horrible experience!
Business response:
Thank you for posting a review about your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping teams, and we're taking immediate steps to prevent such incidents from occurring again. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Nothing. It was dirty and the staff was rude. Waited in a long line at check in while watching the staff talking and joking around.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The room was very dusty, the windows were dirty & had lots of cobwebs. Webs also in bathroom. Just an overall feeling of not a very upkept place. Our mantra while staying here was, “it’s just one night”. The price was cheaper than extended type motels in area but next time I will pay more & not stay at this place.
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider coming back so we can make your next trip pleasant ... read more
Wouldn’t recommend to stay here!!! Parking was terrible! The spots were so small had a hard time parking next to someone car. Couldn’t pay with cash. Only 12 stations that worked for the tv. The frig didn’t work. The tv remote barely working..
Business response:
Steven, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
We arrived at the hotel a little after 6:00 p.m.. The receptionist was friendly. We went to the 3rd floor to room 318. The hallway reeked of smoke. The room was clean, but chilly from the earlier rain and time. The batteries were missing from the thermostat and displayed an error code when the unit was turned on. Went downstairs for a room change. We were moved to room 320. Same problem with the broken thermostat. Went to dinner to give this sweet woman time to find us another room. We were not upset with the receptionist in... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.