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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was very little staff available there is issues with the key cards as well as the door locks the front desk agent that I inquired about getting kitchenware gave me very little kitchen where all of which was needed however the most important things were not given when I returned to the front desk to let them know there was another front desk agent now working and I asked for another personal Care item and the response that I got I thought was a joke at first until I seen the seriousness in the front desk agents phase I ... read more
Business response:
Jessika, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manageme... read more
The room smelt like cigarettes the showee floor was mushy
Business response:
Thank you for giving us your feedback regarding your stay. We understand how important it is to not only have a clean room but one that is also free of smoke, so we sincerely apologize for falling short of this. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again, and we hope to have you back for the seamless experience you deserve in the near future. Sincerely, Hotel Management
Dirty/smelly room and dirty property. Noisy ac unit. You get what tou pay for
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Came to this hotel to check in and the person at the front laughed and said it is too early to check in. Then when I came back later to check in I waited for 20 min for them to tell me they do not have a room here for me and I needed to drive to the other hotel of theirs nearby. They never let me know ahead of time.
Business response:
Zack, thank you for your review of your recent stay. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Please give us another chance to prove ourselves. Sincerely, Hotel Management
You guys said breakfast free but is that a breakfast? Very terrible!!! I dont want to go details but either serve fair breakfast or stop it. You guys give only 1 the smallest size bottle water free per night? Shame on you!!! This is my 1st bad hotel experience. What a cheap place!!!
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret our grab-and-go breakfast offerings were not your liking. Your concern will be shared with our brand leaders to determine new breakfast offerings. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
fe Terrible experience Bathroom was filthy Half of the towels were dirty Hair in shower Curtains ripped Lumpy Bed Stinky Pillow No suggestions for restaurants 0 wifi service
Business response:
Justin, thank you for the feedback. Please accept my sincere apologies for our hotel not living up to your expectations with the clean accommodations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. Your concerns regarding the wifi have been shared with the maintenance team to fix it. We hope you will consider giving us another opportunity to serve ... read more
The Missing Attendant Upon arrival the attendant was on the phone with a call that ended with let me just text you we have guest trying to check in. Once checked in we went to our room. We couldn’t figure out how to turn on the ac unit. We called and there was no answer. We walked back to the desk and nobody was there.Finally at 7 am was finally able to get a hold of the front desk and a nice gentleman turned on our AC. While the room was spacious and clean it’s hard to rate a place that isn’t being monitored or where the op... read more
Business response:
Angelina, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered with our front desk. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. On a positive note, we are happy you liked your spacious, comfortable room. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.