Extended Stay America - San Jose - Santa Clara

Business response:

Dear Rachid, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel determines the quality of a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you for your feedbackSincerely,Hotel Management 

Business response:

Dear Alicia, The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay. Thank you for your feedback. We look forward to seeing you again. Sincerely,Hotel Management 

Business response:

Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Please be assured we will review this incident with our staff to handle such situations better. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management 

Business response:

Dear Colleen, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please be assured that we will address the concerns with the team to avoid future occurrences. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management