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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left with a ton of bug bites all over me. We reported this to the front desk and they said oh ok. And told us to have a nice day .
Business response:
Dear Guest, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Upon arrival was I barely notified that my reservation was moved from there San Jose location to Sunnyvale. It was about a 6 minute drive. However, I was just really disappointed that no one contacted me. I had just called them about an hour and a half before arriving and none of the staff thought to notify me then.
They gave away our room Horrible. We get there and they tell us that because we booked through a third party (Expedia) which we didn’t they couldn’t contact us but they were full and moved our room to a different hotel further away from our destination very frustrating
Dirty and will never stay here again. Mold in the sink too
Business response:
Amanda, thank you for sharing your review. We take the cleanliness of our property and suites seriously; therefore, we sincerely apologize for the cleanliness issue you experienced during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We hope you will reconsider and give us an opportunity in the near future to show you the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.