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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet was down at the checkin counter. The clerk spent about 15 minutes thrashing with it before taking a photograph of my ID and credit card and issuing me a key.
Business response:
Dear David, Thank you for your recent stay with us. Small details genuinely matter, and based on your comments, we regret not meeting these expectations during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Should your travels bring you back to the area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Dirty. Complained and told I was wrong
Business response:
Dear Sabrina, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room and the level of service you received from one of our staff. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every tim... read more
STAY AWAY!! This is not a hotel, this is a shelter. The carpets smell, found insects in the room, and the AC was down in the room.
Business response:
Dear Emil, Thank you for choosing us and sharing your feedback. We're sorry to hear about your experience. Your feedback is essential, and it helps us address these concerns. While we aim to provide a comfortable and pleasant stay, we understand that your experience did not meet your expectations. We'll work to ensure that such issues are addressed promptly to provide a more enjoyable environment for our guests in the future. Sincerely,Hotel Management
Consider other options BRING EAR PLUGS. I didn’t have super high expectations given the price but know that this place is right next to a train track and occasionally, the train comes thru with horns blaring at 3am. Also during my stay, the room right next door left a barking dog inside unattended at 2:15am. The front desk attendant didn’t want to do anything about it so the dog kept barking until about 3. So much for sleep. And as I was getting out as quickly as I could the following morning, I did my usual check under the ... read more
Business response:
Dear Juan, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We take your concerns seriously and will examine the issues to address them effectively. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
First room they gave me was dirty. The trash was not taken out and the toilet seat was dirty with poop stains. Toilet seat was obviously not cleaned. Second room was okay, but had issues. Toilet did not flush properly, and the shower drain did not drain properly. In addition to trash being found behind the recliner.
Business response:
Dear Ricardo, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity t... read more
The rooms are smelling and dusty
Business response:
Dear Yesenia, Thank you for choosing our hotel for your stay. We are committed to maintaining an immaculate and comfortable environment throughout our property. Therefore, we apologize for failing you on this visit. Although this does not change what transpired, we will review your comments with our team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and genuinely hope you will give us another chance to provide the flawless experience you should have received on this visit.Sinc... read more
I made a reservation for a room through Expedia and upon checking in I find out I was banned from them and I’ve never stayed at their location prior. But they also didn’t communicate that I was banned from a different location to begin with which would be nice to know especially when it comes to making future reservations.
Business response:
Dear Gabriel, Thank you for choosing our hotel and sharing your comments. It isn't enjoyable to see such statements, as this is far from the experience we want our guests to have. Your feedback is critical to us, and we are genuinely sorry you could not enjoy your visit. For further inquiries, please don't hesitate to contact the hotel. Thank you again for your feedback. Safe travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.