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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room looked clean but when we pulled back the comforter there was dirt all over the sheets. Moved us to another room where there was used bar soap and shampoo. Outside all night was somebody screaming at everyone that went by. Room was very outdated with stains everywhere. Supposed to stay 2 nights but they kindly canceled and refunded second night. Front desk staff was very kind and accommodating.
Business response:
Danielle, thank you for taking the time to share your feedback. We are disappointed you had to leave us earlier than expected and apologize for the cleanliness issue you encountered while you were here. Please be assured we will share this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. In addition, we are also sorry for the noise issue you experienced. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfort... read more
Hi crime area The staff reports a homeless person came into the hotel and robbed and assaulted a guest Car burglaries were common No security no law enforcement
Business response:
Robert, thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. If we can be of any assistance to you, then please do not hesitate to reach us. We will appreciate your understanding. Safe travels. Sincerely, Hotel Management
Old, run down Old, smelled musty. Not even paper cups inside the room. No ice machine on premises nor did the front desk offered to find some. Disappointing, much better options around for only a few more dollars.
Business response:
Fernando, thank you for being our guest. We are disappointed you were not satisfied with the condition of our property. We will share your comments with the appropriate individuals for future modernization plans for our hotel. Please know that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We regret the inconvenience caused and are grateful for your patience. We hope you will give us another opportunity to accommodate yo... read more
They would not allow us to check in so we went to a different place
Business response:
Sarah, we are sorry for any issues you had with your reservation. We will review your concerns to see what went wrong and hope to welcome you on another occasion. Thank you for your feedback. Sincerely, Hotel Management
The shower kept clogging and the toilet wouldnt flush. I asked the front desk for another room but they said they were fully booked even though the hotel looked virtually empty
Business response:
Fadi, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced with the bathroom and that we were not able to resolve this while you were here. Rest assured, we will address your comments appropriately and make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Staff took to long to answer thier phone. Staff in the early morning are rude. They don’t have late checkout. AC wasn’t working.
Business response:
Tatiana, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.