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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hair & Unclean Make sure you always check your bed before you sleep! Good think we did! We removed the sheet to check mattress and it was covered in hair! Not sure what type of hair - and not just a single strand of hair . I’m talking like shedding and just gross! There also was a small bug when I moved a towel on the counter. We called the front office and we were offered another room but omg still gross !! The place smells of other people and cultures - food made in each rooms really lingers. The walls you can tell has scr... read more
Business response:
Victor, thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also apologize for the insects in your first suite. Our pest control provider has serviced the hotel, and we are working with the housekeeping department to make sure all procedures are being followed, so this does not happen in the future. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations.... read more
It was right next to a railroad with a train horn so loud every 30 minutes. It is away from restaurants, stores, or grocery. No housewares, although advertised. You have to ask for them, and when I did, none was available.
Business response:
Thank you for staying at our hotel. We are sorry for the noise issue you encountered and regret our front desk was not at the desk. We have shared your feedback with the appropriate team so that we can better serve our future guests. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
Bad staff bad manager at the time took too long to accommodate us was in the phone other than heloimg
Business response:
Thank you for staying at our hotel. We are sorry for the service issue you encountered at the time of check-in and regret the disappointing stay you had. We have shared your feedback with the staff members to be more diligent in our service delivery. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
First of all, the bath tub was clogged. It took a while for the water to go down. Afterwards the tub looked gross. I brought it to the attention of the people in the front desk and nothing was done about it. The next day we did not receive any cleaning service. We had to clean the tub ourselves so that we can shower. I would not go back to this hotel
Business response:
Thank you for being our valued guest. We are so sorry for the housekeeping issues you encountered and that our staff were not attentive enough to resolve it to your satisfaction. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Sincerely, Hotel Management
I booked through Expedia and got here to the news that I had to pay again, then I woke up this mornin and they’re asking me too repay for a third time! Truly the worst experience at a hotel ever
Business response:
Thank you for staying at our hotel. We apologize for the poor service you received from us. This is certainly not the type of service our hotel is known for, so we are sorry for this inconvenience. We appreciate your feedback and want you to know that we are all committed to making sure we don't repeat what you experienced during your stay. We hope you will give us another chance to serve you and provide you with a much better experience. Sincerely, Hotel Management
I was charged twice by Expedia and the hotel for two different rooms. I was told by Expedia that the first room was cancelled and the representative asked for my credit card again over the phone. Then I look st my statement and was charged by the hotel for the original room that was cancelled.
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.