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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Located near where I needed it to be. Rooms are small, area around the hotel not clean, no coffee in the morning, HVAC system does not have a fan mode, it is either on or off (was trying to block out the noise), water pressure was low, no usb connections in the room.
Business response:
Dear Daniel, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in ... read more
No staff available to help. Loud. They need more staff to maintain and help customers.
Business response:
Dear Geovanni, thank you for staying with us and for your review. We apologize for the concerns you experienced with our staff. Your total satisfaction is our top priority, and we regret this inconvenience caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management
I left with a ton of bug bites all over me. We reported this to the front desk and they said oh ok. And told us to have a nice day .
Business response:
Dear Guest, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Upon arrival was I barely notified that my reservation was moved from there San Jose location to Sunnyvale. It was about a 6 minute drive. However, I was just really disappointed that no one contacted me. I had just called them about an hour and a half before arriving and none of the staff thought to notify me then.
They gave away our room Horrible. We get there and they tell us that because we booked through a third party (Expedia) which we didn’t they couldn’t contact us but they were full and moved our room to a different hotel further away from our destination very frustrating
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.