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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
HORRIBLE HOTEL You should let your customers know ahead of time prior to getting this hotel that you guys aren’t taking regular customers here only medical. I made a reservation and when it was check-in time they told I was not able to check in due to me not being an essential worker
Business response:
Breanna, we regret your disappointment. Your comments will be reviewed with the appropriate individuals. Thank you for your feedback Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Leonardo, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Bed was rock hard and didn't have a blanket, there was black mold growing in the bathroom. Not to mention the 2am trains and the anemic shower. It's right across the street from my company's home office and I'll be down there often, yet never again at this
Business response:
Thank you for your feedback. We are sorry for the disappointing stay and the discomfort of the bed. We also apologize for the cleanliness issue you experience in your suite. We have asked our housekeeping staff to make sure this room receives a deep clean. We understand your frustration and regret the inconvenience caused. We hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Room smells, AC unit very noisy, needs some attention to details for the price I paid
Business response:
Jeff, we apologize for the odor and noise issues you encountered in your room. We have requested our housekeeping team to look into the odor issue and resolve it immediately. We are working with our maintenance team to fix the noise problem with the AC. We value your business and would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.