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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked my stay after midnight. When i got there it was locked. The person in the front opened it gave me a room but couldnt give me a key
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Please be assured we will review this incident with our staff to handle such situations better. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
Not the best. Terrible water pressure and no hair dryer in room.
Business response:
Dear Colleen, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please be assured that we will address the concerns with the team to avoid future occurrences. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Located near where I needed it to be. Rooms are small, area around the hotel not clean, no coffee in the morning, HVAC system does not have a fan mode, it is either on or off (was trying to block out the noise), water pressure was low, no usb connections in the room.
Business response:
Dear Daniel, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in ... read more
No staff available to help. Loud. They need more staff to maintain and help customers.
Business response:
Dear Geovanni, thank you for staying with us and for your review. We apologize for the concerns you experienced with our staff. Your total satisfaction is our top priority, and we regret this inconvenience caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.