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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was given a smelly dirty room with no blackout shades The breakfast was minimal No ice onsite- but the rooms have fridge/freezers to buy your own ice I will not stay here again.
Business response:
Dear Crystal, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you for choosing us, and we hope to see you again so we can provide you with the ... read more
The hotel was very dirty and the service was very bad.
Business response:
Dear Felipe, Thank you for taking the time to share your experience with us. We are committed to delivering exceptional service and ensuring our guests enjoy clean and comfortable accommodations. We acknowledge that we have fallen short of your expectations and are genuinely sorry for any inconvenience caused. Your feedback is important, and we are actively working to improve in these areas to enhance the experience for all our guests. We are determined to make your next stay with us truly exceptional.Sincerely,Hotel Managem... read more
Properly was dirty .room was dirty , there was dried up vomit inside AC unit on wall and room smelled so bad . Trash hidden under beds and under AC unit . Refrigerator was dirty it was just so nasty I told staff and staff just said ok and did nothing about it !
Business response:
Dear Annette, Thank you for sharing your candid feedback. We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This does not align with our standards, and we assure you that corrective measures will be taken with our housekeeping teams to prevent a recurrence. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you experienced. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chan... read more
I have never felt so uncomfortable! Checked in and the clerk said “wait here I need to make sure there are no surprises in there,” and ran and checked our room. We went to the room and there was hair in the bathtub, empty toilet paper roll in the garbage can and a lubed up handprint on the headboard. I will never ever stay there again. It was disgusting!!!
Business response:
Dear Sarah, We want to first thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation, and we apologize for the inconvenience. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Bathroom not fully cleaned hair everywhere
Business response:
Dear Ivy, Thank you for reviewing our hotel. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience th... read more
Avoid. Dirty rooms. Poorly maintained. Items missing. Sticky floors. Uncleaned rooms. Loud. Will not stay again.
Business response:
Dear Philemon, Thank you for sharing your review with us. We sincerely apologize for the problems you encountered during your stay in your room. We have thoroughly addressed the issue and are taking necessary measures to prevent it from happening again. We would appreciate another chance to ensure that your next visit is flawless.Sincerely,Hotel Management
Not great
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.