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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Carpets on the 2nd floor smells terrible the room was dirty, there was food stains all over the fridge and hair in the tub. There were 2 (what looked like dried buggers) on the base board of the bed. The burners of the kitchen were extremely dirty and there was splatter in the microwave. I had to get my own Clorox wipes to be able to stay because everything around the area was booked if not we would have left
Business response:
Dear Jhoana, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sinc... read more
Staff way to nossy
Business response:
Dear Moises, Thank you for sharing your feedback and staying with us. We want to express our sincere apologies for not meeting your expectations during your stay. Our top priority is providing excellent hospitality to all our guests, and we are sorry that we fell short in your case. Your feedback means a lot to us, and we will consider it as we work to improve our services.Sincerely,Hotel Management
Expedia quoted me $109/room but I was charged $176. Rooms had a musty smell that made it hard to sleep
Business response:
Dear Chuck, Thank you for sharing your feedback and staying with us. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer excellent value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. Also, we know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our ... read more
There were cigarette stains on the countertops and tub, stained and torn carpet. Really not worth it. Breakfast was only instant oatmeal and coffee and or tea. I will not return here
Business response:
Dear Grant, We genuinely regret the issues you experienced during your stay. Please accept our sincere apologies for the cigarette stains, carpet, and other inconveniences you faced. We understand that this fell short of your expectations, and we're sorry that your experience was not as pleasant as it should have been. Rest assured, we take your feedback seriously, and we are committed to making improvements. Our housekeeping team will be addressing the cleanliness concerns, and we will explore options to enhance our breakfa... read more
Internet was down at the checkin counter. The clerk spent about 15 minutes thrashing with it before taking a photograph of my ID and credit card and issuing me a key.
Business response:
Dear David, Thank you for your recent stay with us. Small details genuinely matter, and based on your comments, we regret not meeting these expectations during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Should your travels bring you back to the area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Dirty. Complained and told I was wrong
Business response:
Dear Sabrina, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room and the level of service you received from one of our staff. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every tim... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.