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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower kept clogging and the toilet wouldnt flush. I asked the front desk for another room but they said they were fully booked even though the hotel looked virtually empty
Business response:
Fadi, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced with the bathroom and that we were not able to resolve this while you were here. Rest assured, we will address your comments appropriately and make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Staff took to long to answer thier phone. Staff in the early morning are rude. They don’t have late checkout. AC wasn’t working.
Business response:
Tatiana, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Very uncomfortable bed and pillows.
Business response:
Peter, thank you for staying with us. We aresorry you found your bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us.We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Safe travels. Sincerely, Hotel Management
Very dirty room. The staff would not clean up. Had to change out the refrigerator, due to non working. Old food behind the fridge and the staff would not clean it up. The staff said they will only clean the room every two weeks.
Business response:
Lori, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Business response:
Thank you for staying with.
Dirty sheets bathroom door wouldn’t close.
Business response:
Ross, thank you for your review. We sincerely apologize for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.