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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very uncomfortable bed and pillows.
Business response:
Peter, thank you for staying with us. We aresorry you found your bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us.We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Safe travels. Sincerely, Hotel Management
Very dirty room. The staff would not clean up. Had to change out the refrigerator, due to non working. Old food behind the fridge and the staff would not clean it up. The staff said they will only clean the room every two weeks.
Business response:
Lori, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Business response:
Thank you for staying with.
Dirty sheets bathroom door wouldn’t close.
Business response:
Ross, thank you for your review. We sincerely apologize for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
The room wasn’t properly cleaned when we got there. There was hair inside the microwave and bathroom. There were ants everywhere. The dresser and TV were so dusty I had to clean it myself.
Business response:
Monika, thank you for your review. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We check out after we found another place the outside looks nice the inside is unclean and pictures do not match anything on the site.
Business response:
Travis, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.