This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell in room, bed dirty, old socks and stuff lying around the room from past guests, window not working or locked. Room condition was bad
Business response:
Dear Priyal, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. We invite you back ... read more
Property is too old
Business response:
Dear Xiaoyi, Thank you for choosing to stay with us. We apologize for any inconvenience caused by our accommodations not meeting your expectations. While we make every effort to maintain a clean and fresh property, we understand that you may have been looking for a more modern experience. We appreciate your valuable feedback and will take it into consideration for our future plans. We hope that you will consider staying with us again, as we would be delighted to have another opportunity to demonstrate why we are an excellent... read more
Desperately Needs to be Updated or Closed Down Waited ~20min for someone to come to the front desk. Room is in horrible condition; in desperate need for an update. The wear and tear is obvious the moment you walk in. It seems severely understaffed as when we tried to re-enter the building after 8pm we had to wait for someone again to let us in. They apologized and explained they were "upstairs cleaning". It's clear that this is under very poor management. It just needs a complete transformation to be considered an option for... read more
Business response:
Dear Guest, We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Thank you again for sharing your sincere observations, and we hope to we... read more
Air conditioning did not work had to move to another room
Business response:
Dear Bruce W, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a well-maintained and comfortable suite while staying with us. We will investigate this issue with our maintenance team. Thank you f... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.