This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Bed was rock hard and didn't have a blanket, there was black mold growing in the bathroom. Not to mention the 2am trains and the anemic shower. It's right across the street from my company's home office and I'll be down there often, yet never again at this
Business response:
Thank you for your feedback. We are sorry for the disappointing stay and the discomfort of the bed. We also apologize for the cleanliness issue you experience in your suite. We have asked our housekeeping staff to make sure this room receives a deep clean. We understand your frustration and regret the inconvenience caused. We hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Room smells, AC unit very noisy, needs some attention to details for the price I paid
Business response:
Jeff, we apologize for the odor and noise issues you encountered in your room. We have requested our housekeeping team to look into the odor issue and resolve it immediately. We are working with our maintenance team to fix the noise problem with the AC. We value your business and would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
There was very little staff available there is issues with the key cards as well as the door locks the front desk agent that I inquired about getting kitchenware gave me very little kitchen where all of which was needed however the most important things were not given when I returned to the front desk to let them know there was another front desk agent now working and I asked for another personal Care item and the response that I got I thought was a joke at first until I seen the seriousness in the front desk agents phase I ... read more
Business response:
Jessika, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manageme... read more
The room smelt like cigarettes the showee floor was mushy
Business response:
Thank you for giving us your feedback regarding your stay. We understand how important it is to not only have a clean room but one that is also free of smoke, so we sincerely apologize for falling short of this. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again, and we hope to have you back for the seamless experience you deserve in the near future. Sincerely, Hotel Management
Dirty/smelly room and dirty property. Noisy ac unit. You get what tou pay for
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Came to this hotel to check in and the person at the front laughed and said it is too early to check in. Then when I came back later to check in I waited for 20 min for them to tell me they do not have a room here for me and I needed to drive to the other hotel of theirs nearby. They never let me know ahead of time.
Business response:
Zack, thank you for your review of your recent stay. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Please give us another chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.