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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged twice by Expedia and the hotel for two different rooms. I was told by Expedia that the first room was cancelled and the representative asked for my credit card again over the phone. Then I look st my statement and was charged by the hotel for the original room that was cancelled.
Their idea of breakfast bar is granola bars and coffee there was no fruit no cereal no orange juice know waffles no nothing for the money was very much terrible
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
same as no internet actually, train passing
Business response:
Thank you for letting us know about your stay with us. We sincerely apologize for the problem you encountered due to the slow internet connectivity in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct any remaining issues. We appreciate your comments and hope that you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
No hot water no one at desk to check out Then my credit card was compromised at your establishment and used all over the country in 3 days. Not happy at all with this place I will tell all my friends not to ever stay here.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Checked in at 11:30, only a skeleton crew at reception. Could not finish check in process so no internet access until next morning. At check in, bed sheet was not clean or changed with lots of hair. Asked for another room, night staff does not have authority to do that. But thanks to reception staff Virginia who changed helped to change the sheets. Management needs to improve.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
In need of maintenance Hotel definitely need some maintenance
Business response:
Jesper, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Worst stay ever, the whole hotel was filthy. Next time I’ll pay that 400/night rate at a Hilton property instead of staying here for free
Business response:
Tamer, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
If you dont mind a very loud train horn right by your window all night long its a good place
Business response:
We appreciate you for evaluating your visit to our hotel. We are sorry for the noise issue which impacted your stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff was never around. Waited for check in because no one was at desk. Checking was long and they only had 2 or my 3 rooms in their system. The room was missing iron and hair dryer. They are no restaurants within a safe walking distance.
Business response:
Bill, thank you for your review. We apologize for the poor service you received from our associates and for the inconvenience you had due to our hotel policy. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand ... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.