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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You guys said breakfast free but is that a breakfast? Very terrible!!! I dont want to go details but either serve fair breakfast or stop it. You guys give only 1 the smallest size bottle water free per night? Shame on you!!! This is my 1st bad hotel experience. What a cheap place!!!
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret our grab-and-go breakfast offerings were not your liking. Your concern will be shared with our brand leaders to determine new breakfast offerings. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
fe Terrible experience Bathroom was filthy Half of the towels were dirty Hair in shower Curtains ripped Lumpy Bed Stinky Pillow No suggestions for restaurants 0 wifi service
Business response:
Justin, thank you for the feedback. Please accept my sincere apologies for our hotel not living up to your expectations with the clean accommodations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. Your concerns regarding the wifi have been shared with the maintenance team to fix it. We hope you will consider giving us another opportunity to serve ... read more
The Missing Attendant Upon arrival the attendant was on the phone with a call that ended with let me just text you we have guest trying to check in. Once checked in we went to our room. We couldn’t figure out how to turn on the ac unit. We called and there was no answer. We walked back to the desk and nobody was there.Finally at 7 am was finally able to get a hold of the front desk and a nice gentleman turned on our AC. While the room was spacious and clean it’s hard to rate a place that isn’t being monitored or where the op... read more
Business response:
Angelina, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered with our front desk. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. On a positive note, we are happy you liked your spacious, comfortable room. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Hair & Unclean Make sure you always check your bed before you sleep! Good think we did! We removed the sheet to check mattress and it was covered in hair! Not sure what type of hair - and not just a single strand of hair . I’m talking like shedding and just gross! There also was a small bug when I moved a towel on the counter. We called the front office and we were offered another room but omg still gross !! The place smells of other people and cultures - food made in each rooms really lingers. The walls you can tell has scr... read more
Business response:
Victor, thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also apologize for the insects in your first suite. Our pest control provider has serviced the hotel, and we are working with the housekeeping department to make sure all procedures are being followed, so this does not happen in the future. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations.... read more
It was right next to a railroad with a train horn so loud every 30 minutes. It is away from restaurants, stores, or grocery. No housewares, although advertised. You have to ask for them, and when I did, none was available.
Business response:
Thank you for staying at our hotel. We are sorry for the noise issue you encountered and regret our front desk was not at the desk. We have shared your feedback with the appropriate team so that we can better serve our future guests. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
Bad staff bad manager at the time took too long to accommodate us was in the phone other than heloimg
Business response:
Thank you for staying at our hotel. We are sorry for the service issue you encountered at the time of check-in and regret the disappointing stay you had. We have shared your feedback with the staff members to be more diligent in our service delivery. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.