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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
タオルが古くて汚い 朝食が最低！ コーヒーとクッキーのみ、ジュースもない！ ハウスメイキングされてなかった。二度と利用したくない
Business response:
Yoshi, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team in order to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted weekly, although we are always happy to provide housekeeping at your request for a minimal fe... read more
Business response:
Daniel, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Had to switch rooms because of the dirty sink and toilet, for the money it is what is is but definitely not the best Extended Stay
Business response:
Chancey, thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here and that you were disappointed that the value for the price fell short of your expectations. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will consider a return visit so we can mak... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Dissatisfied with the hotel Please avoid this hotel if you don't want to pay much higher than you committed and if you want no cleaning services as well as WiFi. Here are the 3 problems I faced - 1) They charged me for 3 nights instead of my 2 nights stay. When asked, they did not know how to fix this problem right away. 2) There was NO Wi-Fi for the total-stay. 3) They charged $10/more per day - calling it as a Cleaning Service fee (but in reality they don't even clean the room until you stay there for 1 week). These 3 alon... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
DO NOT STAY Here!! The check in process was excessive to the degree of questionable. I booked two rooms on my credit card. The man at the desk insisted on having everyone’s ID and telephone number that was staying in the rooms. It took too long. At least 30 minutes. The room was dingy and gross. The A/C didn’t work well and would turn on loudly and spurt cool air for mayb e5 seconds and then turn off. As I checked in there were several customers complaining about their A/C. One customer said they had just checked in today an... read more
Business response:
Adriane, please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I have never been so disgusted with a hotel and it's staff. As soon as I walked in the first thing the the Hotel receptionist told was the Hotel WILL NOT IS CLEAN AND WASH THE SHEETS DAILY. THE HOTEL WASHES AND CLEANS THE ROOMS EVERY SEVEN DAYS. I had to take off the sheets myself and take it to laundry mat and wash them. The hotels is ran by Indian from India and it's filthy. I paid over 400 Dollers for dirty room. Sorry fit Grammer and spelling write while driving
Business response:
Ron, thank you for your feedback. We apologize for the cleanliness issues you experienced in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts moving forward. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion and is available upon request. We hope you will stay with us another time so we can provide you with a ... read more
My boyfriend and I were denied check in due to being under 21. I checked the Extended Stay America website and nowhere does it say you must be 21 to check in as well as nowhere on Expedia does it say this. It was a huge inconvenience
Business response:
We are so sorry for the difficulties you and boyfriend encountered with your reservation on arrival. We are investigating this issue to see what went wrong and how we could have handled this situation better. We hope you will consider giving us another chance to replace this experience with a more positive memory Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.