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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY Here!! The check in process was excessive to the degree of questionable. I booked two rooms on my credit card. The man at the desk insisted on having everyone’s ID and telephone number that was staying in the rooms. It took too long. At least 30 minutes. The room was dingy and gross. The A/C didn’t work well and would turn on loudly and spurt cool air for mayb e5 seconds and then turn off. As I checked in there were several customers complaining about their A/C. One customer said they had just checked in today an... read more
Business response:
Adriane, please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I have never been so disgusted with a hotel and it's staff. As soon as I walked in the first thing the the Hotel receptionist told was the Hotel WILL NOT IS CLEAN AND WASH THE SHEETS DAILY. THE HOTEL WASHES AND CLEANS THE ROOMS EVERY SEVEN DAYS. I had to take off the sheets myself and take it to laundry mat and wash them. The hotels is ran by Indian from India and it's filthy. I paid over 400 Dollers for dirty room. Sorry fit Grammer and spelling write while driving
Business response:
Ron, thank you for your feedback. We apologize for the cleanliness issues you experienced in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts moving forward. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion and is available upon request. We hope you will stay with us another time so we can provide you with a ... read more
My boyfriend and I were denied check in due to being under 21. I checked the Extended Stay America website and nowhere does it say you must be 21 to check in as well as nowhere on Expedia does it say this. It was a huge inconvenience
Business response:
We are so sorry for the difficulties you and boyfriend encountered with your reservation on arrival. We are investigating this issue to see what went wrong and how we could have handled this situation better. We hope you will consider giving us another chance to replace this experience with a more positive memory Sincerely, Hotel Management
poor management , manger was an A-hole.. no personality, raised his voice with his staff, corrected her and belittled her right in front of me...
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
It's a bed This hotel sits right next to the train tracks. When it says light breakfast, it means coffee and granola bars.
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Thanks for being our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wasn’t even able to check in because my boyfriend was not 21. Would’ve been nice if there was something on their website saying what age you have to be to check in. Was a big inconvenience.
Business response:
Thank you for your feedback. We are sorry you were not happy with our hotel policy and regret the inconvenience it caused. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Not as clean as it should be. Not well maintained The air conditioner is in-wall and very, very loud, with occasional excessive fan noise. Room was not clean: Crumbs on the table, dust on the closet racks. Bathroom needed basic maintenance: exhaust fan was shockingly loud (bad fan bearings), toilet had minor drip, sink counter was separating from wall. I've stayed at 6 or more extended stay america hotels in the past 5 years and this was the worst of them all. The bedding was okay.
Business response:
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Johnny, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.