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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do NOT stay here Nothing was good -- no coffee , no breakfast, double charged us ($792 x 2) not clean, not friendly, free WIFI not free
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience, and we will take the necessary actions to make sure these issues are properly addressed. Your feedback is important because it helps assist us in improving our guest experience. Additionally, we are sorry for the mix-up regarding your charges. If you are still in doubt, please contact our General Manager if you would like to further discuss this matter. Thank you again for being our guest, and we hope you will con... read more
Room not ready at check inn Room not ready at check in at 3.00pm had to wait in the lobby and was late to our event. Also, stayed one night told staff no need for housekeeping the next day. Of course house keeping woke us up at 8 am. Why don’t the have the do not disturb sign
Business response:
Edwin, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Horrible check in Horrible and lengthy check in
Business response:
Victor, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
this place sucks! A/C didnt work and had to change rooms multiple times. Breakfast bar was a joke. Very old grim place!
Business response:
Please accept my apologies for the inconvenience you experienced in your room. Your comments have been shared with the appropriate team members, so that we can take the necessary actions to prevent these issues from happening again. I have also made a note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Air condition unit Used old unit control next to window instead of wall control air condition. Thought turn off the unit before go to sleep and it was still working whole night. Wake up early with iced cold. Should have better sign or reception people should explain when we check in.
Business response:
We sincerely apologize for the difficulties you experienced during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We deeply regret the inconvenience caused, and please visit us again so we can provide you with the hospitality you should always expect from us. Sincerely, General Manager
Bad location, beside the train station Too many noise from the train station! in the middle night! Avoid this hotel if possible
Business response:
Thank you for choosing us and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry for the train noise in the middle of the night. Our front desk is available to resolve issues such as this, and I'm sorry we were not aware of the problem you had as we would have been happy to move you to another room if it would have been available. Thanks once more for allowing us to be of service, and we hope you will return as we would love to provide you with a better ... read more
Business response:
Mikael, thank you for reviewing our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Awful... It was awful... the smell of drugs in the building wreaked, the gangbangers in the parking lot, the hooker walking by my window, wifi=dial-up, and "breakfast to go" was hardly that. Let just say I was booked for 6 nights and I left after the first night. But Hotels.com took care of me and got me out with 4 nights refunded. Great customer service from them!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Last minute leftovers The hotel's that i usually book were full so I wasn't left with many options. I was pleasantly surprised at the kitchen but then the fridge ran off/on all night and I wasn't able to get much sleep because the bed was not very comfortable and you hear everything around you because there seems to be no insulation in the walls/between floors. The staff were very pleasant and the location was convenient.
Business response:
Valerie, thank you for your review. It’s nice to know you liked our convenient location and helpful associates, but we apologize for the issues you encountered in your room which impacted your sleep. We have shared your comments with the appropriate individuals in our organization to make sure that future guests do not experience the same issues. We appreciate your valuable feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.