This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
poor management , manger was an A-hole.. no personality, raised his voice with his staff, corrected her and belittled her right in front of me...
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
It's a bed This hotel sits right next to the train tracks. When it says light breakfast, it means coffee and granola bars.
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Thanks for being our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wasn’t even able to check in because my boyfriend was not 21. Would’ve been nice if there was something on their website saying what age you have to be to check in. Was a big inconvenience.
Business response:
Thank you for your feedback. We are sorry you were not happy with our hotel policy and regret the inconvenience it caused. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Not as clean as it should be. Not well maintained The air conditioner is in-wall and very, very loud, with occasional excessive fan noise. Room was not clean: Crumbs on the table, dust on the closet racks. Bathroom needed basic maintenance: exhaust fan was shockingly loud (bad fan bearings), toilet had minor drip, sink counter was separating from wall. I've stayed at 6 or more extended stay america hotels in the past 5 years and this was the worst of them all. The bedding was okay.
Business response:
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Johnny, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Glad when I left The worst bed I’ve slept on in memory. Hard as a brick, thin worn blanket. No extra blanket in room. Minimal supplies in room. Extra cheap soap and shampoo. Very disappointing.
Business response:
Thanks for being our guest. We apologize for the issues you had in your room. Your feedback for the bed and the quality of our toiletries are discussed with the concerned individuals in an effort to improve our service and facilities going ahead. Kindly note, the kitchenware, and other in-room amenities are available at front desk to ensure their cleanliness. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible service, but cheap You know the old saying, you get what you pay for. That's definitely true here. It's a cheap hotel, but you get no service. I was there for 3 nights and they did not clean the room ONCE. When we tried to check in there was no one at the service desk for 15 minutes, and we had to look for somebody to check us in.
Business response:
Nathan, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Rude Staff and Uncomfortable Beds Upon arriving after a long trip in the car, Sunil at the front desk immediately misgendered my girlfriend calling her sir (yes she has short hair but she looks very much like a girl). He corrected himself and then continued to call her both sir and ma’am throughout our check in. When i called ahead and asked if I could check in and bring her ID with me (some laws require photocopies of all adult guest’s IDs for law enforcement records) they said no she had to be present as well which is neit... read more
Business response:
Emma, thank you for evaluating your stay and for the feedback. Although you liked some aspects of your stay, we are sorry for the service issue and you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.