This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay ever, the whole hotel was filthy. Next time I’ll pay that 400/night rate at a Hilton property instead of staying here for free
Business response:
Tamer, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
If you dont mind a very loud train horn right by your window all night long its a good place
Business response:
We appreciate you for evaluating your visit to our hotel. We are sorry for the noise issue which impacted your stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff was never around. Waited for check in because no one was at desk. Checking was long and they only had 2 or my 3 rooms in their system. The room was missing iron and hair dryer. They are no restaurants within a safe walking distance.
Business response:
Bill, thank you for your review. We apologize for the poor service you received from our associates and for the inconvenience you had due to our hotel policy. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand ... read more
タオルが古くて汚い 朝食が最低！ コーヒーとクッキーのみ、ジュースもない！ ハウスメイキングされてなかった。二度と利用したくない
Business response:
Yoshi, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team in order to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted weekly, although we are always happy to provide housekeeping at your request for a minimal fe... read more
Business response:
Daniel, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Had to switch rooms because of the dirty sink and toilet, for the money it is what is is but definitely not the best Extended Stay
Business response:
Chancey, thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here and that you were disappointed that the value for the price fell short of your expectations. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will consider a return visit so we can mak... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Dissatisfied with the hotel Please avoid this hotel if you don't want to pay much higher than you committed and if you want no cleaning services as well as WiFi. Here are the 3 problems I faced - 1) They charged me for 3 nights instead of my 2 nights stay. When asked, they did not know how to fix this problem right away. 2) There was NO Wi-Fi for the total-stay. 3) They charged $10/more per day - calling it as a Cleaning Service fee (but in reality they don't even clean the room until you stay there for 1 week). These 3 alon... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.