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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Room was cramped and had an odd odor. Train whistle blew continually through the night.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. We wish we would have had an opportunity to make this right for you while you were here so your stay would have been enjoyable. We hope you give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
Not a good experience! The room had a bad smell that would not go away. The internet did not work. Management did look into the problem, but no internet. There was no business office, so we left after the first night. Not a good experience.
Loud train track Located right next to train track. Woke me up twice in one night. I noticed they tried with the double windows but they barely helped. Will stay elsewhere next time. Beware!
bad choice Very bad choice. One person behind the desk and if you need any thing you have to go the front desk to take it. That includes the kitchen ware that supposedly be in the room (such as cup, glass, coffee maker) I requested a cup and a glass. I was handed a two cups and two glasses. One of the cups was not washed. I saw the leftovers all over the cup. The floor was not vacuumed. Popcorn was all over the floor. The remote for the tv was dirty and not functioning. I requested for another one. Very disappointing.
Stay away from Extended Stay San Jose This is the worst place I have ever stayed. No kitchen equipment, although it was advertised. No coffee maker. No maid service. Rude staff. Kept my credit card and ID until I had to request for it back.
The bed was comfortable. No ice machine at the facility. There were two ice trays in the freezer to make ice. The train going by several times a night woke us up. There was no hair dryer in the room, the hotel was full so the front desk didn't have one for us. The manager wasn't available for the front desk to use the key to open the storage room to see if there was one there. Front desk didn't bother to go out of their way to contact us once the manager was back or a hair dryer was available. The air conditioner, we leave w... read more
The stay was not that great. Was never told at check in that unless you are stayin 8 days or more there is no maid service unless you pay $10.00 a day for it. Also, even though it was supposed to be a non-smoking hotel, there was a strong smell in the corridors of marijuana from people who were smoking in their rooms.
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.