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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Glad when I left The worst bed I’ve slept on in memory. Hard as a brick, thin worn blanket. No extra blanket in room. Minimal supplies in room. Extra cheap soap and shampoo. Very disappointing.
Business response:
Thanks for being our guest. We apologize for the issues you had in your room. Your feedback for the bed and the quality of our toiletries are discussed with the concerned individuals in an effort to improve our service and facilities going ahead. Kindly note, the kitchenware, and other in-room amenities are available at front desk to ensure their cleanliness. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible service, but cheap You know the old saying, you get what you pay for. That's definitely true here. It's a cheap hotel, but you get no service. I was there for 3 nights and they did not clean the room ONCE. When we tried to check in there was no one at the service desk for 15 minutes, and we had to look for somebody to check us in.
Business response:
Nathan, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Rude Staff and Uncomfortable Beds Upon arriving after a long trip in the car, Sunil at the front desk immediately misgendered my girlfriend calling her sir (yes she has short hair but she looks very much like a girl). He corrected himself and then continued to call her both sir and ma’am throughout our check in. When i called ahead and asked if I could check in and bring her ID with me (some laws require photocopies of all adult guest’s IDs for law enforcement records) they said no she had to be present as well which is neit... read more
Business response:
Emma, thank you for evaluating your stay and for the feedback. Although you liked some aspects of your stay, we are sorry for the service issue and you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Do NOT stay here Nothing was good -- no coffee , no breakfast, double charged us ($792 x 2) not clean, not friendly, free WIFI not free
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience, and we will take the necessary actions to make sure these issues are properly addressed. Your feedback is important because it helps assist us in improving our guest experience. Additionally, we are sorry for the mix-up regarding your charges. If you are still in doubt, please contact our General Manager if you would like to further discuss this matter. Thank you again for being our guest, and we hope you will con... read more
Room not ready at check inn Room not ready at check in at 3.00pm had to wait in the lobby and was late to our event. Also, stayed one night told staff no need for housekeeping the next day. Of course house keeping woke us up at 8 am. Why don’t the have the do not disturb sign
Business response:
Edwin, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Horrible check in Horrible and lengthy check in
Business response:
Victor, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
this place sucks! A/C didnt work and had to change rooms multiple times. Breakfast bar was a joke. Very old grim place!
Business response:
Please accept my apologies for the inconvenience you experienced in your room. Your comments have been shared with the appropriate team members, so that we can take the necessary actions to prevent these issues from happening again. I have also made a note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Air condition unit Used old unit control next to window instead of wall control air condition. Thought turn off the unit before go to sleep and it was still working whole night. Wake up early with iced cold. Should have better sign or reception people should explain when we check in.
Business response:
We sincerely apologize for the difficulties you experienced during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We deeply regret the inconvenience caused, and please visit us again so we can provide you with the hospitality you should always expect from us. Sincerely, General Manager
Bad location, beside the train station Too many noise from the train station! in the middle night! Avoid this hotel if possible
Business response:
Thank you for choosing us and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry for the train noise in the middle of the night. Our front desk is available to resolve issues such as this, and I'm sorry we were not aware of the problem you had as we would have been happy to move you to another room if it would have been available. Thanks once more for allowing us to be of service, and we hope you will return as we would love to provide you with a better ... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.