This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mikael, thank you for reviewing our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Awful... It was awful... the smell of drugs in the building wreaked, the gangbangers in the parking lot, the hooker walking by my window, wifi=dial-up, and "breakfast to go" was hardly that. Let just say I was booked for 6 nights and I left after the first night. But Hotels.com took care of me and got me out with 4 nights refunded. Great customer service from them!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Last minute leftovers The hotel's that i usually book were full so I wasn't left with many options. I was pleasantly surprised at the kitchen but then the fridge ran off/on all night and I wasn't able to get much sleep because the bed was not very comfortable and you hear everything around you because there seems to be no insulation in the walls/between floors. The staff were very pleasant and the location was convenient.
Business response:
Valerie, thank you for your review. It’s nice to know you liked our convenient location and helpful associates, but we apologize for the issues you encountered in your room which impacted your sleep. We have shared your comments with the appropriate individuals in our organization to make sure that future guests do not experience the same issues. We appreciate your valuable feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Room was cramped and had an odd odor. Train whistle blew continually through the night.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. We wish we would have had an opportunity to make this right for you while you were here so your stay would have been enjoyable. We hope you give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
Not a good experience! The room had a bad smell that would not go away. The internet did not work. Management did look into the problem, but no internet. There was no business office, so we left after the first night. Not a good experience.
Loud train track Located right next to train track. Woke me up twice in one night. I noticed they tried with the double windows but they barely helped. Will stay elsewhere next time. Beware!
bad choice Very bad choice. One person behind the desk and if you need any thing you have to go the front desk to take it. That includes the kitchen ware that supposedly be in the room (such as cup, glass, coffee maker) I requested a cup and a glass. I was handed a two cups and two glasses. One of the cups was not washed. I saw the leftovers all over the cup. The floor was not vacuumed. Popcorn was all over the floor. The remote for the tv was dirty and not functioning. I requested for another one. Very disappointing.
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.