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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close enough to Levi’s Stadium but don’t think “free breakfast” means food. It’s coffee and a muesli bar.
Business response:
Dear Benjamin, Thank you for choosing us and sharing your feedback. We appreciate your feedback on the hotel's proximity to Levi's Stadium. While the breakfast options differed from what you expected, we value your insights. We understand that clear communication regarding breakfast offerings is essential. We hope you enjoyed your visit overall, and we'll consider your comments for future improvements. Thank you for sharing your experience.Sincerely,Hotel Management
Nice location and nice property, the front desk person was not very inviting or friendly but check in was was very easy thankfully.
The only thing that was clean were the towels.. sink had toothpaste, toilet was a little dirty, shower had hair on the walls, floors felt a little sticky, bed sheets were definitely not changed, tv stand was dusty.. if everything was cleaned i would've gave 5 stars.
Business response:
Dear Valerie, Thank you for taking the time to review our hotel. It is nice to read that we met most of your expectations. However, we want to apologize for not providing the clean, spotless room you expected during your stay. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay. Thank you.Sincerely,Hotel Management
Muy bueno
Business response:
Dear Ermis, Thank you for the generous rating. We are thrilled to have exceeded your expectations and provided you with an enjoyable stay. At Extended Stay America, we take pride in offering exceptional service and amenities to cater to every traveler's needs. We appreciate your business and hope to have the pleasure of serving you again soon.Sincerely,Hotel Management
Excelente
Ok Trip Upon checking in the front desk clerk was on the phone with another employee talking about a guest and left me standing there for about 10 minutes. he should have hung up the phone or put them on hold so I can get checked into my room. The room was good but the shower was dirty. the shower curtain was dirty and looked like someone had blew their nose onto it. and also there was ants on the tub. The stay was in a great location for the 49ers game within walking distance and the Uber trip was less than $10. I would sta... read more
Business response:
Dear Jesus, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. We are sorry for the inconvenience caused in the room and have taken note of your observations and we shall pass your remarks to the concerned individual for further improvement. Please stay again at Extended Stay America so we can provide you with a more satisfying experience. ... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.