Extended Stay America - San Jose - Santa Clara

Business response:

Dear Rogelio, Thank you for providing your feedback. We regret to hear about the cleanliness issues you encountered during your stay. Ensuring a pristine and pleasant environment is a top priority for us, and we will address these concerns with our housekeeping team immediately. Please know that your comments are taken seriously, and we are committed to improving our standards. We appreciate your input and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Your satisfa... read more

Business response:

Dear eric, Thank you for sharing such a delightful review of your stay with us at Extended Stay America. We're thrilled to read that our front desk associate, Ivan, provided you with such excellent service and helped make your check-in experience smooth and pleasant! We strive to ensure every guest feels welcomed and valued, and it's heartening to receive praise for our service. We'll be sure to pass along your kind words to Ivan and the rest of our team. Thank you for choosing to stay with us, and we look forward to continu... read more

Business response:

Dear Trinesha, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We hope you will accept our deepest apologies for the level of service you received from our associates. Thank you for your review of our hotel. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely,Hotel Management