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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hair dryer in room. the rest of these words are for minimum characters.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we regret your disappointment with the in-room amenities. Kindly note, the items such as hairdryers are available at the front desk as per the brand standard and are always complimentary. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Nice location. Friendly front desk staff. Bathroom smelled like smoke and was not cleaned well. Breakfast is coffee, instant oatmeal and some prepackaged pastries.
Business response:
Denise, thank you for the review of your stay at Extended Stay America. We are glad you liked our convenient location and friendly front desk staff and had a great stay. However, we are sorry for the odor in your room. We also regret that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new offerings. Thank you again, and we hope to have the chance to welcome you back in the future. Sincerely, Hotel Management
It was at a great price
Business response:
Lani, thank you for the glowing review of Extended Stay America. We're thrilled to know you found us to be at a fair price and that you had an enjoyable stay with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Exterior was dirty. Needed to be hosed down and windows cleaned. Carpet needed vacuuming, especially along stairways. There were tons of Ferrell cats outside near the back. Complimentary breakfast was more basic compared to Marriott and Hyatt where their version consists of muffins, granola bars, and coffee. Literally, that is it. The kitchen part in the rooms were a bit dirty. Lots of dust on top of the refrigerator, vents, pantry. Basic amenities. It’s more of an upgrade from a Motel 6. Price wise, it’s fine.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not providing the value you were hoping for. Your feedback concerning the untidiness and our breakfast offerings will be discussed with the appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Awesome place to just relax and get away from everything.
Business response:
Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. On behalf of everyone, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
Clean, roomy, and very quiet. A little off the beaten path, but near several amenities.
Business response:
Thank you for being our guest and for taking time to review your experience at the Extended Stay America. We are glad you found your room to be comfortable and that you had a great time at our hotel. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
train pass by and hear the noise. not a quiet place.
Business response:
Thank you for posting a review of your stay. We're sorry about the train noise in the middle of the night. We have rooms located in different areas of the hotel that might be better suited for light sleepers, and we will be happy to accommodate you with one of these rooms should it be available. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Hard to find staff around Called the front desk at 6am. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone. Nobody answered the phone.
Business response:
Thank you for your review. We are so sorry our staff member was inattentive to your needs. We will certainly share your feedback with our front desk department as we continually take measures to ensure we are delivering the finest hospitality. We hope you will reconsider returning to our hotel, as we would like you to experience the hotel as you should have on this past visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.