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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The “breakfast” was granola bars, packaged muffins, instant oatmeal and coffee. That’s not breakfast!!!
Business response:
Terrence, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Sandy, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Sunil staff member very nice and professional and has good customer service.
Business response:
Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we're glad our team accomplished this during your visit. We will share your compliments with Sunil. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
Great stay. Hotel was clean, staff was very friendly and it was walking distance to Levi's Stadium!
Business response:
Devonne, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Not amazing but solid for a hotel stay. The check in time is late at 3 so to get in early it will be an extra $15. The hotel has all the amenities needed to stay comfortably and the staff tried their best to accommodate me. There aren’t any restaurants nearby.
Business response:
Godswill, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the amenities we offer and that you liked the service provided by our staff. However, we're sorry our location was not that appealing to you. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
I happened to call to see if I could to check in early and they told me that they switched my reservation to a different hotel because they over booked. The manager said he had spoken to me when in fact he never did, he then switched the story and said he spoke to him so I knew he was lying. We did get a room at that location after much arguing. I booked at that location because it was within walking distance to what I had on my itinerary. It ruined my day and I didn’t get to enjoy what I had traveled there for. So double tr... read more
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
It was a lot farther from public transportation than I expected. No restaurants or shopping close by. Being an Extended Stay, having a full kitchen in the room was convienent.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with the fully-equipped kitchen and that you had a pleasant stay. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.