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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was clean and quite except for trains but they went by fast. I could sleep and I did sleep well. Rooms were dark to sleep and good air conditioning to rest. The staff were very kind to me with nice sincere smiles. I felt welcomed to stay and I will return.
Business response:
Thank you for the 5-star review of Extended Stay America. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Friendly staff! Although just be warned that there is train tracks behind the building and it is a little loud when one goes through there. That being said, I didn’t hear any go through at night.
Business response:
Thank you for taking the time to share your comments online. It is a delight to know you were treated well by our staff and their friendly service made for a memorable experience. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
Cheap for the price, you get what you pay for. Pros: Cheap compared to the other hotels in town Cons: Old Furniture, Window Screen was damaged with a tissue in it, Beds were uncomfortable and the "Breakfast" include is a "grab and go" not a normal breakfast. I'd pay the money to stay at another hotel if I went back to San Jose.
Business response:
Dean, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
They didn't have my room ready there was too much confusion about which room I was supposed to get
Business response:
Thank you for choosing to stay with us. We apologize on behalf of the entire staff for not having your room ready upon your arrival, causing you to have to wait. Our team is reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We are extremely sorry for the inconvenience you were caused. We appreciate your comments and hope you will consider returning to our hotel so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Awesome place to stay just to get away. Nice and quiet.
Business response:
Thank you for reviewing your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Very nice, everything is clean and new amenity and service is excellent
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites and outstanding service. We look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.