Extended Stay America - San Jose - Santa Clara

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize that your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Aub, thank you for the wonderful review of Extended Stay America. We're thrilled to know you loved your well-equipped room and that you had a great time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're glad to know our location was ideal for you, but we're sorry we missed meeting your expectations with the cleanliness of your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind feedback about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for writing such a lovely review about your stay at Extended Stay America. We're delighted to know you loved your well-equipped room and that the service provided by Sunil went a long way in making your visit a memorable one. We will surely share your compliments with him. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Allister, thank you for making Extended Stay America of your travel plans. We are thrilled to know you were amazed by our well-maintained property and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here, we invite you to enjoy the same hospitality on a future date. Sincerely, Hotel Management