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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
部屋や照明器具 机 水回り等全て清掃が行き届いておりとても快適でした。 しかし、近くに列車の線路があり、通る度にクラクションを鳴らしながら走って行きます。(気になる人は気になるかと思います。) また、従業員等はとてもフレンドリーですれ違うだけでも声をかけてくれます。受付の方もとても親切でした。
Business response:
Daigo, thank you for choosing Extended Stay America and for the feedback. We are delighted to know you were not only impressed with your fully-equipped room but also with our convenient location and that you had an enjoyable stay while here. On behalf of everyone here, we look forward to hosting you again soon. Sincerely, Hotel Management
Room is fine, but we wouldn't stay again We stayed for 3 nights in a standard room. The room itself is fine - clean, spacious, not too dated. However, it was at the back (car park side) of the hotel and faced the train tracks, running very close by. Every train that goes past toots it's horn and is generally quite loud. With windows closed, the noise still woke us up. The 24h reception was definitely not 24h, on a couple of occasions when we needed something it was not staffed. Complimentary breakfast is a small cabinet of c... read more
Business response:
Adam, we thank you for choosing our hotel and taking the time to leave feedback. It was great to read about the enjoyable aspects of your visit, and we apologize for any difficulties you experienced. Our goal is to meet or exceed the expectations of our guests, and we apologize for not making that happen for you. We hope to have an opportunity in the future to provide you with a much better stay. Sincerely, Hotel Management
Hotel old and outdated. Hotel was really out dated. When I arrived, it felt like I stepped right into 1993. Hotel needs major renovations. The hotel was clean however despite the age of the interior decor. Room service is offered at a 10 dollars a day extra charge for all stays less than 3 days. I probably would not stay at this hotel ever again unless absolutely necessary.
Business response:
Thanks for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your comments will be shared with our team and we will use them for future improvements. We hope you will give us another opportunity to prove we can do better! Sincerely, Hotel Management
Bizarre manager, good hotel. The male manager with a suit and tie came off rude and obnoxious. When I got there I was greeted by a lovely receptionist lady. The manager stepped in, introduced himself and continued to talk. He asked what I was doing there, I said business, then He asked me if I had a business card, even tho I have a card, I did not feel comfortable giving it to him. He went on and on about how it would be good for me to have given him a card. Other than that Bizarre experience I had a good time at the hotel.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time with us. That being said, we apologize for the poor service you experienced from one of our associates and assure you this has been addressed. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Close to Dell/EMC Walking distance to Dell/EMC - rooms clean and recently renovated, nice.
Business response:
Thank you for staying at Extended Stay America. It is nice to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The bed is hard, wifi is horrendous, its solid 2 star hotel. The people at the front at check in were very nice and helpful so they make up for what the room itself lacks.
Business response:
Margaret, thanks for being our guest. Although you liked certain aspects of our hotel, we apologize for the bedding and the internet issues you encountered while here. Your feedback regarding our wifi service is discussed with the appropriate team in an effort to enhance our facility going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jorge, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Nice enough We were in town for a seminar with long days and didn't plan on spending a lot of time at the hotel so this worked out. I wish they would have had morning offerings besides coffee, however, the coffee was good.
Business response:
Thank you for choosing us while here for a seminar. We are glad you had a pleasant time with us. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Great experience
Business response:
Salvador, thank you for staying at Extended Stay America. We are thrilled to read you had a wonderful time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.