Extended Stay America - San Jose - Santa Clara

Business response:

Thank you for being our guest and for your gracious rating. We are pleased you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

We love to receive feedback on how we are doing. So, thank you for sharing your comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our front desk associate. We will be sure to share your review with them as they will be so pleased. Thank you again and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Your kind comments and wonderful rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that you were impressed with the service delivered by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest. We are pleased overall you enjoyed your stay and liked our overall service. Your concern regarding the bathroom fan will be shared with our maintenance team. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Shelby, thank you for the glowing review of Extended Stay America. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your compliments with the entire team. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management