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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again We went for a concert at Levi stadium. Will never stay here at this location again. No ice machine, no blow dryers, no coffee makers in room. Made getting ready before concert inconvenient.
Moldy shower.
Business response:
Dear Yehoshua, We apologize that the bathroom condition during your stay did not meet our standards. We understand how disappointing it must have been. Our team has been made aware, so the area can be properly treated and inspected to prevent it from happening again. Thank you for bringing this to our attention and allowing us the opportunity to improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Not worthy of a business trip Really bad odor in the room and floor from the carpet. Train runs very close to the hotel and makes a loud noise early in the morning around 5AM. Neighbor had a cat that made an annoying sound all night.
Business response:
Dear Yogesh, We sincerely apologize for the discomfort you experienced during your stay. We are sorry to hear about the oversights in your room and the disruptions from neighboring guests and outside noise. This isn’t the peaceful experience we aim to provide, and we understand how frustrating it must have been for you. Your comments have been shared with our housekeeping and management teams so we can address these concerns and make necessary improvements. Thank you for bringing this to our attention. We appreciate your bus... read more
It was ridiculous. I was on the 2nd floor with young teenagers running and shouting up and down the hall late into the night . As a single female I did not call to complain fearing repercussions of anyone finding out I had called. I did not feel safe and rolled the office table against the door along with the chairs and open the bathroom door as added protection . Third floor had loud banging and running around well past midnight. This is my third time in a room not a great experience so it will now be my last. Pay a little ... read more
Business response:
Dear Carrie, We deeply regret that your experience left you feeling uneasy and disappointed, and we apologize that the environment did not meet expectations. The concerns you mentioned, including late-night disturbances and the lack of enforcement of quiet hours, are being shared with our team so we can work on providing a more comfortable and respectful atmosphere for everyone. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Man... read more
Nothing to like,
Business response:
Dear Vitaliy, We’re sorry to hear that your experience didn’t meet expectations. We take comments like yours seriously and will be reviewing your feedback with our team to better understand where we fell short and how we can improve. We appreciate you taking the time to share your perspective. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
The property was very disappointing. Breakfast was a joke,coffee and a choice of two different muffins,that was it. You,expedia needs to set minimum standards and soon.no toiletries except oneskinny soap bar no shampoo no conditioner among other shortfalls avoid if can but it was clean.
Business response:
Dear Robert, We’re sorry to learn your stay was a letdown in several areas. While we’re glad the room was clean, we understand how disappointing it can be when amenities don’t meet expectations. To ensure cleanliness and guest safety, toiletries and kitchenware are kept at the front desk and are available upon request. Your suggestion regarding breakfast offerings has been noted. We appreciate your honest feedback and will share it with our team to help improve the overall experience. We hope to have another opportunity to w... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.