This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled bad, it had garbage under the sink, from previous people and next day someone opened the room at 9:00am , I scare, bad experience for me 😔
Business response:
Dear Florence,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Dirty No services No internet (speed of free Internet is close to 0) Ants all over the room. Should not cost more then $50 per day, and it is so dirty that you should bring your sleeping bag.
Business response:
Dear Aram,Thank you for your feedback. We’re truly sorry to hear about the issues you experienced during your stay. Cleanliness and comfort are very important to us, and we're sorry we missed the mark. We do have regular pest control services and will ask them to address the concerns you mentioned. Regarding the internet, we will review the service to improve its speed. We appreciate your comments and are committed to enhancing our services. If you have further concerns or if there's anything we can do to make it right, plea... read more
They can to make a better services
Business response:
Dear Francisco, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management
The rooms are super old and dirty. The sink area had not been wiped and there was a cockroach in the bathroom. Would not recommend!
Business response:
Dear Sardar, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
For the amount of this room I expected much more. I could have stayed at a hotel for 109 per night and had the same experience. But I laid double that plus some. There was no cups there was no ice machine there was flat pillows and there was a small tv. Will not stay here again. Staff was nice.
Business response:
Dear Erin, We are genuinely sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the amenities and value for your money is concerning and not reflective of the standards we strive to uphold. Please accept our sincere apologies for any inconvenience caused. Regarding the lack of cups and ice machines, we typically keep utensils at the front desk and provide them upon request. Additionally, our rooms are equipped with full-size refrigerators, eliminating the need for an ice machine... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.