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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were Ants all over the room. Coming into the room from several different places.
Business response:
Dear Jagjit,We sincerely apologize that your stay was disrupted by pests. Maintaining a clean and comfortable environment is a priority, and we understand how uncomfortable this must have been. We will have our team thoroughly inspect and address the issue to ensure it is resolved. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Although we had issues with dirty sheets and ants. The staff was wonderful they immediately changed our room and refunded our stay when I checked out early.
Business response:
Dear Nicole,We sincerely apologize for the cleanliness issues you encountered during your stay. We understand the importance of a comfortable and well-maintained room and regret that we did not meet those expectations. However, we're glad to hear that our team was able to quickly address the situation and ensure your concerns were handled appropriately. We appreciate your kind words about the staff and will continue to work on improving the guest experience. We hope to have another opportunity to welcome you back and provide... read more
Worst Hotel in 2025 This hotel was the worst. No hot water. All staff was very unprofessional. When I asked question ..tlThey never knew the answers. Roaches and hookers at this hotel. That's what I get for picking cheap.
Business response:
Dear Christian,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I stayed at this property before when it was newer. Won't stay here again. At this point, there are no dishes, pots & pans, or utensils in the room. You must request that at the front desk. The water does not get very hot and there is a low-flow shower head installed. The heat is NOT controlled by the thermostat on the wall. The door needs a flap to block light and prevent cold air from coming in under the door. You can also hear the ding of the liight rail constantly.
Business response:
Dear Leslee,Thank you for your detailed feedback. We regret to hear your stay did not meet your expectations and appreciate you bringing these concerns to our attention. Your comments regarding the in-room amenities, water temperature, and heating controls have been noted, and we will review them with the appropriate teams. We apologize for the inconvenience and will work diligently to address these issues to enhance future guest experiences.Sincerely,Hotel Management
Don’t let them lie to you and call that a Free Breakfast. Coffee and a granola bar isn’t breakfast for me.
Business response:
Dear Sally, We were pleased to read how much you enjoyed your overall stay. However, we want to apologize for not meeting your expectations regarding breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Your valuable feedback is much appreciated. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
Spend more and stay elsewhere We drove 5 hours to take our daughter and nephew to a football game. We booked here because we were told breakfast was included. “Breakfast” was coffee, oatmeal, and your choice of a muffin or granola bar. The room was very humid and moist. There is no shampoo/conditioner, pots/pans. You have to go to the office to request these things. There’s are questionable individuals hanging around the hotel at night. We had to keep getting our keys fixed because “they get demagnetized if you put them near... read more
Business response:
Dear Vanessa,We sincerely apologize for the issues you encountered during your stay, including the limited breakfast options and the room's humidity. We understand how disappointing it can be when the conditions of your stay do not reflect the experience you were hoping for. We're also sorry that the lack of amenities caused any inconvenience. These items are available at the front desk to ensure cleanliness for all guests, but we understand how this may not have been ideal for your needs. Additionally, your concerns about t... read more
Bathroom was not clean, water pressure was so bad in the shower. No bathroom amenities like shampoo, body wash or lotion.
Business response:
Dear Sylvia, Thank you for being our valued guest and for posting your comments. Providing a clean and comfortable hotel is always our motto. We want to apologize for any housekeeping oversights in your suite's bathroom. Our team will be checking to ensure we are reviewing the rooms and following the cleanliness measures as per our standards. Complimentary toiletries are offered at the front desk for guests who require them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. ... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.