Extended Stay America - San Jose - Sunnyvale

Business response:

Dear Sylvia, Thank you for being our valued guest and for posting your comments. Providing a clean and comfortable hotel is always our motto. We want to apologize for any housekeeping oversights in your suite's bathroom. Our team will be checking to ensure we are reviewing the rooms and following the cleanliness measures as per our standards. Complimentary toiletries are offered at the front desk for guests who require them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. ... read more

Business response:

Dear Bo, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Abdi, Thank you for taking the time to share your feedback. We sincerely apologize that the hotel's cleanliness did not meet your expectations. Our commitment to cleanliness is of utmost importance, and we will address your concerns with our housekeeping team to maintain the highest standards throughout the property. We appreciate your feedback and hope you will give us another opportunity to provide you with an even better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Victor,We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay.We hope you will revisit so we... read more

Business response:

Dear Anne,Thank you for sharing your feedback. We're glad to hear you appreciated our staff's efforts, as they strive to make every guest's stay pleasant. We apologize for any inconvenience caused by our property's condition and breakfast offerings. Your comments are valuable and will help us improve our services. We understand the importance of both comfort and value, and we will work towards enhancing the overall guest experience. We hope you'll consider staying with us again, giving us another chance to better serve you. ... read more