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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is in a pretty poor condition, and there are ants in the room.
Business response:
Dear Bo, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The property wasn't clean and I was checkout early due to unclean of the place
Business response:
Dear Abdi, Thank you for taking the time to share your feedback. We sincerely apologize that the hotel's cleanliness did not meet your expectations. Our commitment to cleanliness is of utmost importance, and we will address your concerns with our housekeeping team to maintain the highest standards throughout the property. We appreciate your feedback and hope you will give us another opportunity to provide you with an even better stay in the future.Sincerely,Hotel Management
Cockoach in the bedroom/bathroom
Business response:
Dear Victor,We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay.We hope you will revisit so we... read more
Old property, breakfast was laughable. Staff was nice but it's definitely a difficult place so only use it if you need the price point.
Business response:
Dear Anne,Thank you for sharing your feedback. We're glad to hear you appreciated our staff's efforts, as they strive to make every guest's stay pleasant. We apologize for any inconvenience caused by our property's condition and breakfast offerings. Your comments are valuable and will help us improve our services. We understand the importance of both comfort and value, and we will work towards enhancing the overall guest experience. We hope you'll consider staying with us again, giving us another chance to better serve you. ... read more
The kitchen was very drawn out and there was no kitchenware in the room, so you need to ask for it one by one. Also no blinders or see through curtains so I need to keep the curtains closed.
Business response:
Dear HAKAN, Thank you for your feedback. We apologize for the inconvenience regarding the kitchenware and lack of curtains in your room. Your comments are valuable, and we will work to improve our amenities and room features for a more comfortable stay. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
An ugly room the bathroom door was bad with the old and loose screws and it smelled very bad
Business response:
Dear Carmen, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our team strives to provide a clean and welcoming environment for our guests, and we are genuinely sorry for not meeting these expectations. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We are committed to providing each guest with a seamless, outstanding sta... read more
You get what you pay for. Noisy room. Spiders in the shower. No shampoo. Lights that didn’t work.
Business response:
Dear Guest, We are genuinely sorry to hear about the issues you encountered during your stay. Your feedback is crucial to us, and we regret that we fell short of meeting your expectations. Providing a comfortable and pleasant experience for our guests is our utmost priority, and we apologize for any inconvenience caused by the noise, cleanliness issues, and amenities shortfall. Please be assured that we take your comments seriously and will promptly address them with our team to ensure improvements. We appreciate your valuab... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.