This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy with the night lobby person Night lobby guy not friendly and no consideration for late checkout since we check in almost midnight
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our night guest service representative did not attend to your needs in a professional manner. I will meet with the individual, and I will remind him of the importance of customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Air conditioning didn't work, staff not helpful The hotel staff really didn't care, poor service with little ownership experienced by the staff.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that A/C didn't work in your room. Your comments were reviewed by the staff, and we are changing some of the units as we speak. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Cockroaches It was a terrible experience with cockroaches.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the cleanliness issues you experienced in your room. Your comments were reviewed by the staff and we are taking the necessary steps to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not so good! .. Better options nearby Stayed here for 5 nights. Tips for someone new :- 1. You get a muffin and fruits for the complimentary breakfast. 2. Rooms are cleaned only if you stay for more than 7 nights, like changing bedsheets, towels additional shampoo, soap etc..there is a charge for cleaning otherwise.. 3. Wifi terribly slow, you have to pay for a faster connection For the price we paid around 220$ a day, service was terrible... We moved to Larkspur landing on the 5th day and its definitely a lot better and alm... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our amenities were not to your satisfaction. In response to your feedback, I will be making sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Hotel near Levi's Stadium Hotel staff was nice and helpful. Room was not ready on time. Room was older and not very clean. Not much for breakfast.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies that your room was not ready upon your arrival. I met with the staff, and we will be reviewing our check-in procedures to ensure that your experience is not repeated. Additionally, I will be making sure we are cleaning and inspecting our rooms to our company’s high standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the a... read more
Never stay again Bugs in the room. The floor was sticky and the bed was very uncomfortable . Other than that was close to the light rail
Business response:
Thank you for telling us about your stay. We're very sorry to hear about the condition of your room. Please accept our most sincere apologies. We will work with our housekeeping staff to ensure our rooms are always cleaned properly prior to our guest's arrival. We will also contact our pest control provider to address the issue in your room. Thank you again for your feedback. We hope to see you again in the future so we can show you the positive strides we've made to improve your experience.
The room was not clean and had an odor. I took my air freshener and sprayed it throughout the room but couldn't get rid of the smell
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. To prevent your experience from happening again, I have shared your comments with our staff to ensure that our rooms are being cleaned and inspected to our company’s high standards. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The hotel had no shampoo or enough pillows for all of the guest.
Business response:
Thank you for your recent review of your stay. I apologize that your room was not properly stocked upon arrival. In response to your feedback, we will be inspecting rooms to ensure your experience is not repeated. I would also like you to know that we provide additional toiletries at the front desk upon request. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
close to levi stadium bed is hard as a rock, A/C didn't work and when asked to come look at it i was never taken care of.
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.