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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good! .. Better options nearby Stayed here for 5 nights. Tips for someone new :- 1. You get a muffin and fruits for the complimentary breakfast. 2. Rooms are cleaned only if you stay for more than 7 nights, like changing bedsheets, towels additional shampoo, soap etc..there is a charge for cleaning otherwise.. 3. Wifi terribly slow, you have to pay for a faster connection For the price we paid around 220$ a day, service was terrible... We moved to Larkspur landing on the 5th day and its definitely a lot better and alm... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our amenities were not to your satisfaction. In response to your feedback, I will be making sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Hotel near Levi's Stadium Hotel staff was nice and helpful. Room was not ready on time. Room was older and not very clean. Not much for breakfast.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies that your room was not ready upon your arrival. I met with the staff, and we will be reviewing our check-in procedures to ensure that your experience is not repeated. Additionally, I will be making sure we are cleaning and inspecting our rooms to our company’s high standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the a... read more
Never stay again Bugs in the room. The floor was sticky and the bed was very uncomfortable . Other than that was close to the light rail
Business response:
Thank you for telling us about your stay. We're very sorry to hear about the condition of your room. Please accept our most sincere apologies. We will work with our housekeeping staff to ensure our rooms are always cleaned properly prior to our guest's arrival. We will also contact our pest control provider to address the issue in your room. Thank you again for your feedback. We hope to see you again in the future so we can show you the positive strides we've made to improve your experience.
The room was not clean and had an odor. I took my air freshener and sprayed it throughout the room but couldn't get rid of the smell
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. To prevent your experience from happening again, I have shared your comments with our staff to ensure that our rooms are being cleaned and inspected to our company’s high standards. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The hotel had no shampoo or enough pillows for all of the guest.
Business response:
Thank you for your recent review of your stay. I apologize that your room was not properly stocked upon arrival. In response to your feedback, we will be inspecting rooms to ensure your experience is not repeated. I would also like you to know that we provide additional toiletries at the front desk upon request. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
close to levi stadium bed is hard as a rock, A/C didn't work and when asked to come look at it i was never taken care of.
Not the best experience! I stayed at this hotel last Friday through Sunday. My non-smoking room smelled horribly of cigarette smoke. However the oddest situation was on Sunday when I checked-out of the facility. Check-out was at 11:00. I asked the person working behind the desk if I can leave my food/drink in my room's refrigerator while I finished attending a conference located at another hotel, (I have to bring my own food due to an allergy). I was told this would be no problem. I arrived back at my room around 10:30 only ... read more
Because i stay five days don't need to clean my room, i had to schedule and pay $10.50 for it. still nobody clean up my room. what kind service? cost me $179 a day. never never stay there..........
Wrestlemania 2015 it was way out in the boondocks from Levi stadium no where's to eat and the breakfast was lousy it was like microwave things I would never stay there again
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.