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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need help Not clean cockroach's the little lady at the front desk needs to work on her people skills..
Noisy, floors dirty. Not sure if there is pest control but was woken up by a spider running over me
Chg me pet fee even just come that morning before check out time
Best to avoid... Lobby closes at 10:30pm. They will make you wait outside until 2:00am before they can check you in (computer does a batch process each night)... And make you feel like they are doing you a huge favor letting you check in! I arrived from the east coast after 9 hours of traveling - so waiting over an hour outside to check in was a great welcome. Rooms also showing their age. Will avoid Extended Stays going forward.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The check-in experience you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, I will retrain our front desk staff on our check-in procedures and make sure each guest receives professional and prompt customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the... read more
Stay away!!! When i reached hotel at 1 am, that guy said(over the phone) their computer system's will reboot between 1-2am. So he can check me in only after 2am. I had to wait 50 minutes in cold, he did not allow me (few others) into lobby. Very bad. When i checked in to the room i saw the carpet was so dirty and black spots all over the place. There is not even a single store/restaurant near by this hotel..breakfast is a muffin, apple and energy bar.. Room service, they did not even come once in 5 days.
I sincerely felt stolen. For $200 a night, no one did any cleaning in the room for a 3 night stay. The room as dark and muggy and it simply didn't feel clean at all. No sheets were changed, and the property was aging.
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and for guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services for a nominal fee. In addition, we always offer upon request a comp... read more
Never again Hated the service and dirty room. No accommodation bowls spoons like other extends have. I wish I could've cancelled. Will not believe the 2.5 stars.
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.